[Resolved] ICICI — unauthorised credit card amount added in statement

nimmi999

from Nagpur, Maharashtra

Address:	Mumbai City, Maharashtra, 400034
Website:	www.icicibank.com

Dear madam / sir

On 22nd july night 11pm when i checked my cell phone, i saw several messages abt cr card payments. I checked them and to my utter shock someone had used 16217.30 rupees in two minutes time..!

I immediately called the helpline number and informed them about the fraud under the name fcbk ads payments. The person speaking to me informed me that the card is blocked and it will take 8 to 20 working days to investigate & untill then the disputed amount will not reflect in my statement. He told me to go to any nearest branch and submit a dispute form filliing in details abt this transaction. He said it can be done within next two days.

Very next day monday23rd july i went to ac mkt br and submitted dispute form.

Now today wednesday, 25th july i got cr card statement on email which is showing total disputed amount to be payable..!

This fraud was due web security lapse or phishing or hacking.. Banks are responsible to protect the web security against all these threats.

I am well educated i never ever share my bank details to anyone. I dont even write them down for memory. Even i use incognito page for all my net transactions thru secured sites. I think this fraud was carried out when the systems of the bank were down. As i[censored] check the sms screenshots, the last transaction of 4000rs got declined.. I think thats when the systems came back..

This bank has put this amount stolen via fraud on my account. And now if i dont pay then they will put abusive threatening collection agents on me.

I have recorded the call on 22nd night when i called them to inform the fraud. The guy is telling me to "rest asure and the disputed amount will not be added to my account untill the investigation is carried out"

Just within 48hours they have falsified their words and put this amount on me to pay..

Pls help me.
-thanking you
Nirmmala yadav

Dear ms. Yadav,
We understand your concern.

We acknowledge the receipt of customer dispute form.

According to our records, your complaint for the transaction dated july 22, 2018 for rs. 16, 217.00 at facebk ads through service reference number: sr[protected] is under process.

The request would be processed within 30 to 120 days as defined by the rules of rupay / mastercard / visa / amex.in case we need more details for resolution, we will get in touch with you.

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Sep 4, 2018

Complaint marked as Resolved

This complaint is not resolved. Who marked it resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

ICICI Bank Customer Care's response Dear Nirmmala Yadav,

We regret the inconvenience caused. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

Aug 01, 2018

Updated by nimmi999 Despite constant follow up and reminder they have registered my credit card fraud amount as 100 rupees and not 16100 rupees

just now i got sms from there systems that dispute is initiated for Rs100..!!!

i think they are taking advantage of me. And they r pushing me towards litigation n hassles.

Sep 04, 2018

Updated by nimmi999 This bank seems a con. First they told me it will be resolved withing 8 to 20 working days. So i waited. I word to word followed their instructions and went to bank right next day and completed documentation & all.

After a 2weeks i enquired they told me it will take 40days. and the days are not counted from the day of theft but from the date when The Lazy banker processed my Dispute for i.e. 1st august.

on 28th August i inquired via email for which I got an email answer that by January2019 they will inform me the outcome. for which I complained why they require six months to check their computers and determine the case??

on 29th i got a call from some hyderabad call center & the man on the phone told me They will take siz months to determine if this transaction was contentual or non consent or was it vai phishing..

So indirectly he was telling me that it cud be that I had put a false claim abt the money stolen from my credit card.

I am forced to file a theft complaint with the cyber cell now and which I will have to do bcos ICICI people are sounding like white colar thieves who are trying to put this transaction on me.

This man told me u have carried on international translocation so we have to check! This guy was lying thru his teeth bcos i typed FB ADS ICICI Credit card fraud and trizillion cases opened..! so why it cud not be a possibility that ICICI has cell in their outsourced call center in tamil nadu or srilanka from where they steal our money.! under the name of FB..?

When I gave him example of Cosmos bank same modus operadi theft of 94cr
he straight away shrugged it off saying it s not relating to them..! Why? are u not banks? If cosmos bank can give complete accountability so can u.!??? bcos ur servers did not protect our account encryptes the phishing happened!
Bcos ur server fire wall was not upto the mark this theft happened and u need SIX months????

are there any specific lawers and financial crime cell for such frauds..? my service request number for this fraud transaction that happened on my credit card on 22nd July @ 10:58pm is Service Request number SR[protected]

But seriously dont use ICICI Credit card i[censored] have account with the same dicey bank! they are not trustworthy nor they trust their customers