[Resolved]  ICICI — Wrong process being told to the customer and delayed cheque clearance

Address:

500016

I recently opened an account with ICICI bank panjagutta branch(Telangana).During submission of documents on 25-Mar-2016 I was provided with the account details with kit including account number, debit card, net banking password, debit card Pin and I was told that my account will get activated in a week.Assuming my account got activated as i had my account number with me I went to one of the ICICI branch and dropped a cheque in drop box on "9-Apr-2016" and I have been waiting since then to get amount (deposited cheque) to be credited into my new account.on 21-Apr-2016 I mailed to ICICI customer care regarding my status of cheque to which i got reply by saying that i need to provide them cheque number, amount, branch where i deposited and date when i deposited...etc i told them the branch where i deposited my cheque and date and rest of the details i didnt know as i didnt think keeping cheque number with me is mandatory before i drop it any where.
Event after my response and details they are unable to provide me status of my cheque so i went to one of the branch to know my cheque details they said they cant help me because neither my account belongs to that branch nor i dropped that cheque in their branch.I have been following up with customer care since then but didnt receive any response from them.
after few days i called up customer care to know the status after arguing with those people they provided details and said my cheque is received by punjagutta branch and went on to hold as my account was not activated and in order to credit this amount i need to collect the cheque by visiting that branch and drop the cheuqe again in ICICI branch.To which i denied and said i cannt go to that branch i want that cheque to be delivered to one of the nearest branch and i am still waiting it to be delivered ...

During the conversation with customer care I requested them to provide the branch number and manager contact number([protected], [protected]) I called these numbers but no one is picking up these calls.as I was not getting to talk to branch personals directly I called customer care again asked them to provide regional head number([protected], [protected]) but dont know these calls are not being responded either and in fact one of the number is not in use also.
But some thing made me think about it to raise cosumer complaint.
1.Why i was not intimated that my cheque is on hold and it is with the punjagutta branch only I am still waiting to hear from branch directly.
2.If my account was not activated then why didnt they activate it and credited my cheque amount.
3.My account activated on 16-Apr-2016 and punjagutta branch received my cheque on 16-Apr-2016 then how come they didnt credit it.
4.Why are they asking me to repeat the process of dropping cheque again and then only they will credit it.
5.Is it mandatory rule of RBI that customer should keep cheque number and other details before he droppes in to any branch/bank.
6.The mails i am sending to customer care i am still getting response that i need to give them cheque otherwise they cannt trace my cheque.
7.None of my phone calls(branch/regional heads) are being responded why?
8.Then why i was told that my account will get activated in a week when it took from 25-Mar-2016 (Submitted documents) to 16-Apr-2016 (activated on).

Please help me what should be the process actually if account is not activated and branch received my cheque.