IDBI Bank — amazon has initiated my money but not credited to my account

Sir,
I have ordered a headphone. Frm snapdeal on date 12/02/2018 and i pay online frm my visa card amount of 930 and the order was cancelled frm the seller. I contact amazon they told me that they have initiated the money but the amount has not been credited to my account no-[protected]. Refrence no provided by amazon is ref#5.1846e+21 charge auth. #478830
Plz solve my problem soon sir
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Today 22feb, 2018. Me saurav raj used my canara bank debit card at idbi bank atm khandakpar biharsharif nalanda. I had withdrawn 500 rs. And the atm had given me coloured note of 500, which is not valid in indian market. So, please exchange my note please. My canara bank account no. Is[protected]. For more info please contact me [protected].
I have submitted one application for home loan conversion to current rate of interest with cheque amounting to Rs. 2950.00 /- on 28-Dec-17

After many follow up on email with no response they have returned it stating this can't be done as as my cibil score is

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