[Resolved] Idea Cellular — balance deduction without knowledge | |
I am using idea sim ([protected]), and today morning i got a message from idea that i have downloaded animation from nazara, which i was not done and i lost rs-92/-. I have not downloaded anything and i am not interested in it. This felicity was activated without my knowledge. I placed a complaint through your customer care executive whose name is rinumol and i got sr no - as[protected]. She informed that by 19th jan/18, 10.32 am my problem will be resolved. I need my money back and i am not interested in this activation. I have registered the complaint within 4 hours from the activation message. Please so the needful. Regards, Liji rajesh Was this information helpful? | |
Mar 9, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jan 29, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We would like the to inform you, that the complaint was raised for your concern and the resolution has been communicated to you that the amount of Rs.92/- will be waived off and the has been credited successfully in your account from our end on 18/01/2018. Also, we request you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198. Regards, Lavina | |
 2 Comments | |
Comments
Subah msg aya hai aap 3 lakh rs jeeth gayae hai aur ek pulser bike.. Exactly pata nhi account no de diya zero balance ka
[protected] aisa no heee idea ka check krlooo kyoki mere papa police hai kuch hua tooo mai bataunga... Case dalunga
[protected] aisa no heee idea ka check krlooo kyoki mere papa police hai kuch hua tooo mai bataunga... Case dalunga
Idea Cellular Customer Care's response, Jan 29, 2018
Verified Support
Dear Customer,
We regret for the inconvenience caused. We're requesting you to not to share or confirm any bank account details with anyone also, we suggest you to take the help of legal authorities and file the FIR for the concern.
Regards,
Lavina
We regret for the inconvenience caused. We're requesting you to not to share or confirm any bank account details with anyone also, we suggest you to take the help of legal authorities and file the FIR for the concern.
Regards,
Lavina
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
My email [protected]@gmail.com
And mo.n.[protected]
Pls reply
To know the details of the mentioned number, we request you to visit to the nearest My Idea Store. As we're unable to provide you the details for the same.
Refer to the below given link for the nearest My Idea Store,
http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=madhya-pradesh-chattisgarh
Regards,
Lavina