[Resolved]  Idea Cellular — bill related

Address:

110091

Date: 15.11.2017
Telecom regulatory authority of india
Mahanagar doorsanchar bhawan,
(Next to zakir hussain college) jawaharlal nehru marg
(Old minto road) new delhi : 110 002

Idea cellular limited
A-68, sector 64, near fortis hospital, noida

Also at:
614, shop no. 2, club road, punjabi bagh, pocket 3,
Paschim puri, paschim vihar, new delhi, delhi 110063

Dear sir/ma'am,

This is in regard of change the postpaid corporate plan on no. [protected], in the name of manmohan khati, into monthly plan, which i didn’t know/allow and its all done without my knowledge and permission & when i have already paid the 2 years advance rental last year to the the company/idea. I first got the sms regarding the change of plan and when i visited the nearby idea centre, they said that if i have already paid the advance rental for 2 years and only 1 year just passed, then this msg must be not for you. Again i got msg for the same on 18/09/2017 stating “dear customer, as per request, your tarrif plan has been changed to new super 99 via c1-[protected] for mobile no. [protected]. Kindly note that the new tarrif charges will be applicable after 2 hours. ” from no. [protected] at 18:29:47. I haven’t made any request the on whose request idea has changed my advance rental plan to monthly plan? I have raised the concern on some online consumer helpline also. I got some messages in the recent/past few days to renew the plan, if not renewed then it will be changes to 99 rs. Per month, postpaid. When i logged into my account online, i came to know and i remember also that i have made the payment of advance rental last year itself only. Then how come i am getting the messages to change the plan, whether to renew the plan or it will be changed into post paid of 99 per month 15 aug onwards.

Please look into the matter to get this issue resolved, so that i do not go for further action against it. Below is the statement i got from my account about the last 5 transactions, which clearly shows that i have made the payment in the last year itself. And that is valid till 2 year. So there is no question to pay the same for another 2 years. I have send the email about the incident to appellate. [protected]@ idea. Adityabirla.com, grievance. [protected]@idea. Adityabirla.com, [protected]@idea. Adityabirla.com, on 16.08.2017, 12:57 p. M. But of no result. Though the advance rental of my plan was due on aug, 2016, but it came to me on oct. Bill and then i paid the said amount next month.
Nov 21, 2015 n / a 700 occ advance rental
Now i am being asked for to pay 251/- as bill, though i haven’t asked the idea to change my plan without knowingly me, without my permission, agreement, etc. And i have already paid for 2 years, 1 year & 2-3 months passed, my plan changed into 99/- p. M. And after receiving this letter, again my plan changed into 700/- renewal done. Now i am being asked for 251/-.in the last 2 yr adv rental, i have used only one year & 2-3 months, means 8-9 months adv rental must be with the co. And y i am being asked for the payment of that period which i haven’t given permission to idea to change my plan. I should not be made responsible for this.in actual, idea is having my 1 year or so, adv rental with them, how they are asking for me.
Thanking you,
Manmohan khati, [protected]