[Resolved]  Idea Cellular — charging higher rate for 3g data and non reply

Address:

Kannur, Kerala, 670310

Respected sir,
I am using idea prepaid number [protected] for several years. I had recharged for rs 453 on 16 jul 17 for getting offer 1 gb per day and 300 std local calls per day for a period of 84 days. But idea had credited 2 gb data only. Idea charged 226.50 rs per data. The very next moment i called customer care for reversal of rs 453 recharge to convert it either to talk time or rs 397 plan. I had registered complaints with idea customer care. Complaint number is in this matter i had also send emails to customer. Care on 16, 17, 18, 19, 20, 21 jul 17. But all in vein. As i am normal employee and for getting 453 rs i had to work a lot. And i dont want to loose hard earned money in this type of charges. (Idea charged per gb 226.50 rs). The whole india is converting into reliance jio but i still prefer idea because i am using it for years. Kindly look into this and credit my 453 rs as talk time or activate rs 397 plan. My experience with idea customer care is very bad view te taking to resolve issues. I further request you to kindly look into the grievence redressal mechanism (Sorting out of complaints asap) my complaint number is[protected].
Regards
[protected], email [protected]@gmail.com