[Resolved]  Idea Cellular — collecting 20 rs. illegally & un-officielly without bill (inoice) at your my idea store located at vallabh vidyanagar.

Address:Anand, Gujarat, 388345

On 16.10.2017 i am going your idea store for inquire of my migration postpaid to prepaid connection, ms rutavi - front desktop operator told me give your thumb and activated your card, i am give there thumb, after verification she demanding for recharge i have told i have no money now for recharge then she reply give me 20 rs for activation charge, i am also given 20 rs activation charge ms rutavi then after i am demanding of bill rs, 20 she told me there no bill for activation charge and also reply that when you recharge your mobile in prepaid connection there are no bill given

I am very shock and surprise that no bill given your idea store, as instructed by the government of india, it is now mandatory to give bill for activation charge why your idea store located at v v nagar not give me bill

I am requested and requested then after ms. Rutavi - fround desktop operator giving writing that '20 rs. Has been charged for post to prepaid activation on plain paper.

I am once again requested you that still my prepaid connection not started and your good office my idea store has benn charge me rs. 20 without bill.

I am also informed your good office that i have already complain at your idea consumer care but i am un happy with your good office
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Nov 29, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Oct 27, 2017
Updated by Robert Macwan
Robert Macwan
[protected]
Oct 28, 2017
Updated by Robert Macwan
I am unsatisfied and un happy with idea consumer care reevaluation

Below is my last email to idea consumer care

Reminder 50

To,
Bhumika rewatkar
Customer service team
Idea cellular limited

To,
Gauri walekar
Customer service team
Idea cellular ltd

To,
Amol gahukamble
Customer service team
Idea cellular ltd.

To,
Bhushan patil
Customer service team
Idea cellular limited

To,
Smita kirdat
Customer service team
Idea cellular limited

To,
Kajal agarwal
Customer service team
Idea cellular limited

.
Subject: collecting 20rs. Without bill (Inoice) at your my idea store
Located at vallabh vidynagar.

Kind attn: bhumika rewatkar customer service team idea cellular limited

Reference:
1) my 1st email at your good office dated16.10.2017. Time 04.01 pm
2) your email on dated 16.10.2017 time 04:27
3) my 2nd email on 16.10.2017 time 05.48
4) my 3rd email as reminder-1 on 17.10.2017 time 13:06
5) telephonic talk your good office on today 17.10.2017 with your cutomer care officer
Mr. Mustak diwan sr. Supervise rude and miss behavaour
6) my 4 th email as reminder-2 on 17.10.2017 time 13:43
7) my 5th email as reminder -3 on 17.10.2017 time 14:06
8) my 3rd email as reminder-4 on 17.10.2017 time 14:26
8) your email on dated 17.10.2017 time 15:04
9) my 6 th email on 17.10.2017time 19:28
10) your email on dated 17.10.2017 time 07:37
11) telephonic conversion on 18.10.2017 time 10:14 with your good officer
Mr, rushabh - customer tcce
12) my 6 email as reminder-5 on dated 18.10.2017 time 11:15
13) my 7 th email on 18.10.2017 time 11:54
14) your email on dated 18.10.2017 time 11:57
15) my 8th email as reminder-6 on 18.10.217 time 12:27 pm
16) 18.10.2017 one customer care office from baroda call me and discuss.
17) my 9th email as reminder-7 on dated 19.10.2017 time 10:49
18) my 10 th email as reminder-8 on dated 19.10.2017 time 11:03
19) your email on dated 19.10.2017 time 11:23
20) my 11 th email on dated 19.10.2017 time 12:40
21) your email on dated 19.10.2017 time 14:19
22) my email as 10 th reminder on dated 19.10.2017 time 16:00
23) your email on dated 19.10.2017 time 16:18
24) my email on dated 19.10.2017 time 17:43
25) your email on dated 19.10.2017 time 18:02
26) my email as reminder 11 th on dated 19.10.2017 time 19:23
27) my email as reminder 12th on 19.10.2017 time 21:23
28) my email as reminder 13 the reminder on dated 20.10.2017 time 07:26
29) my email as reminder 14 th on dated 20.10.2017 time 14:14
30) my email as reminder 15 the on dated 20.10.2017 time 14:27
31) my email as reminder 16 th on dated 20.10.2017 time 16:36
32) my email as reminder 17 on dated 20.10.2017
33) mr amol gahukamble phone called disscued on today 20.10.2017
34) your email on dated 20.10.2017 time 17:16
35) my email on dated21.10.2017time 12:24
36) mr. Bhushan patil phone called on 21.10.2017
37) your email on dated 21.10.2017 time 12:55
38) my email on dated 21.10.2.17time 16:25
39) my email as reminder 18 dated 23.10.2017 time 15:15
40) my email as reminder 19 dated 23.10.2017 time 26:15
41) my email as reminder 20 dated 23.10.2017 time 23:59
42) my email as reminder 21th dated 24.10.2017 time 07.10
43) your email dated 24.10.2017 time 10:22
44) my email as reminder 22th dated 24.10.2017 time 12:41
45) your email dated 24.10.2017 time 15:29
46) my email as reminder 23 on dated 24.10.2017 time 15:57
47) my email as reminder 24 on dated 24.10.2017 time 16:15
48) my email as reminder 25 on dated 25.10.2017 time 11:46
49) my email as reminder 26 on dated 25.10.2017 time 13:00
50) my email as reminder 27 on dated 25.10.2017 time 13:32
51) my email as reminder 28 on dated 25.10.2017 time 14:59
52) my email as reminder 29 on dated 25.10.2017 time 15:48
53) my email as reminder 30 on dated 25.10.2017 time 16:32
54) my email as reminder 31 on dated 25.10.2017 time 23:15
55) my email as reminder 32 on dated 26.10.2017 time 11:56
56) my email as reminder 33 on dated 26.10.2017 time 14:08
57) my email as reminder 34 on dated 26.10.2017 time 14:29
58) my email as reminder 35 on dated 26.10.2017 time 15:27
59) my email as reminder 36 on dated 26.10.2017 time 15:42
60) my email as reminder 37 on dated 26.10.2017 time 16:40
61) my email as reminder 38 on dated 26.10.2017 time 17:55
62) my email as reminder 39 on dated 26.10.2017 time 18:48
63) your email on dated 26.10.2017 time 19:01
64) my email as reminder 40 on dated 26.10.2017 time 21:37
65) my email as reminder 41 on dated 27.10.2017 time 10:20
66) my email as reminder 42 on dated 27.10.2017 time 11:49
67) mr. Bhushan patil phone called on 27.10.2017 time 13:57
68) your email dated 27.10.2017 time 14:03
69) my email as reminder 43 on dated 27.10.2017 time 15:21
70) my email as reminder 44 on dated 27.10.2017 time15:31
71) my email as reminder 45 on dated 27.10.2017 time 16:34
72) my email as reminder 46 dated 27.10.2017 time 17;06
73) my email as reminder 47 dated 28.10.2017 time 11:15
74) my email as reminder 48 dated 28.10.2017 time 11:19
75) my email as reminder 49 dated 28.10.2017 time 13:01

As per your trailing male and your telephone conversation and your email is different,

As per your telephonic conversion and discuss below


1) how your good office decided without my permission your can revert back my money through recharge because i don't want any recharge in my mobile i had give cash payment your my idea store how can you decided that thorough recharge i am had paid in cash so your good office return me in cash at my residence address at home.


2) i am also inform your good officer mr. Bhushan patil i had made many expenses for return back this illegally and un officially charge collected from me you count all expenses and return back in cash only at my home please don't force me for recharge


3) i am also intimate your good officer please logged complain against your good officer ms, bhumika rewatkar customer service team idea cellular limited because last 2 days she did not tried to contact me and wrote email she had tried to contact on mobile and contact is not established. How can your idea customer care worte lie and wrong you see last 2 days many call received at my mobile and your good office idea company also many call received for scheme also your good office did not tried to content me so contact could not established please investigate in this matter and logged complain also with your good officer ms bhumika rewatkar


4) i am also informed your good officer that i am very unhappy and unsatisfied form your good office and your good my idea store so i want to logged complain in your idea consumer court please guide me how can i am logged complain in your idea consumer court please give me full detail of idea consumer court

5) very important point is that i did not like your company policy because illegally and un official charge collected your good my idea store and you punishment me that your extra charge will be return back you through recharge that is not true and without my permission

I am very un happy with your my idea store and also your good office and also your respective team and i want to port my mobile number to other company please guide me how can i am port my mobile number to other company,

Above 5 point discussed on telephonic talk with mr. Bhushan patil and i am also requested your good officer mr. Bhushan patil please all above 5 point revert back in email with fully details still your good office not reply me all 5 point.

I am requested once again that please give me your idea consumer court email address so i am file my complain there still your officer did not reply me?

Please don't recharge your any in my mobile, you count all expense and give me refund it on cash and cash only at my home only,

Important note :- i am very surprise and unsatisfied your good office. How can you decided to give me return through recharge. Who can give you this authority without my permission you did not return back to recharge because i did not want recharge so i am once again requested you that return back me with all my expences at my home and cash only last i am intimate you if you not return me all expediences i have only one way to police staion and govt consumer court kindly note it urgently and return back with all expediences at my home only and cash only

Today i am send 2 alternate mobile number please find it now and today please don't told me lie. You tried and contact could not established


Robert macwan
[protected]

Alternate mobile number-[protected]-[protected]
Verified Support
Oct 28, 2017
Idea Cellular Customer Care's response
Dear Customer,

As per our telecon, We have noted your concern our team will get back to you at the earliest to share an update regarding the same.

Regards,
Lakshmi.
Verified Support
Oct 29, 2017
Idea Cellular Customer Care's response
Dear Customer,

We are working on this to get it resolved at the earliest. Our team will get back to you to share an update regarding the same.

Regards,
Lakshmi.
Verified Support
Oct 29, 2017
Idea Cellular Customer Care's response
Dear Customer,

We are working on this to get it resolved at the earliest. Our team will get back to you to share an update regarding the same.

Regards,
Lakshmi.
Verified Support
Oct 29, 2017
Idea Cellular Customer Care's response
Dear Customer,

We are working on this to get it resolved at the earliest. Our team will get back to you to share an update regarding the same.

Regards,
Lakshmi.
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