[Resolved] Idea Cellular — complaint against agent

Divya Nayyar

from Mumbai, Maharashtra

Address:

Ghaziabad, Uttar Pradesh, 201002

I am a new user of idea and previously i was with airtel.

I was getting some mails from idea that my bills with the previous operator is still due.
But i clarified the agent that i have cleared all the dues one and a half month ago and i don’t have a receipt now.

I also informed him that no one from airtel has not contacted me yet for the same.

The agent was very rude and threatening me that my number would be off.
I was asking him for
A solution but instead of giving me a solution he started threatening me and became very rude.

Now i will port my no and i will request you to take some action against these type of agent

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Dec 31, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that your mentioned number is active with us. Also, as informed kindly share us the customer care executive name & number from where you've received the call to assist you further.

Regards,
Lakshmi

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Comments

Rajesh B K

from Aluva, Kerala

I recharge Rs. 145 but the amount wrongly type mobile was recharged. recharged mobile no is [protected] the transaction is done by sbi net banking
transaction id IGAEVCZYK7. Please refund my amount.

Idea Cellular Customer Care's response, Nov 30, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lakshmi

Idea Cellular Customer Care's response, Dec 2, 2018

Verified Support

Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Lakshmi