[Resolved] Idea Cellular — Complaint against super offer given for local calls

ajabeena

from Vellore, Tamil Nadu

Address:

632503

Umber is [protected] and registered email id ; [protected]@gmail.com
Last week, on 23.9.16, i have received a msg that i can activate for local calls at the rate of 30 paise for 30 days for charging 39 rupees.
I have done, but the benefit has not been activated...
I have registered a complaint and send email to [protected]@idea. Adityabirla.com,... But no use...

Again today [4.10.16], i have received the same msg and i have activated.
My balance of 89 rupees have gone... But the benefit has not been activated.
If i am not getting proper response, i have decided to quit from idea services..
I have to use some other better service such as vodafone etc..

I need voice customer service to talk about my issue..
Otherwise i will drop your service.

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Nov 5, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

Idea Cellular Customer Care's response Hi,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther

Verified Support

Oct 05, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 5th Oct 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Sagar