[Resolved]  Idea Cellular — Complaint details: please do the dno barring deactivation for the idea mobile no. [protected], which was activated by idea on 20/02/2017 at 12.00 am.

Address:	Hyderabad, Andhra Pradesh, 500001
Website:	www.ideacellular.com

Complaint Details: Please do the DNO Barring Deactivation for the Idea Mobile No. [protected], Which was Activated by Idea on 20/02/2017 at 12.00 AM.

It's to inform you! Through National MNP I had changed my network from Vodafone Postpaid to Idea Prepaid on 24/12/2016, I had received a message from Idea network on 05/02/2017 there was some outstanding payment (₹110) with previous network provider (Vodafone) and to be paid immediately for uninterrupted Idea network connection.

It's to notify you! On the same day I had cleared the outstanding bill of Vodafone and submitted the paid bill copy at Idea Store, Vijayawada on 07/02/2017 but it's surprising from 20/02/2017 DNO Activation was processed for my Idea mobile number ([protected]). I had also submitted the bill paid receipt & no due certificate at 2 different Idea Dealers in past 6 days for 3 times for doing the needful.

1. Sree Communications, Vijayawada on 20/02/2017, 2. Aasri Communications, Vijayawada on 22/02/2015 and once again at 3. Sree Communications, Vijayawada on 23/02/2017 but still the DNO Deactivation was not processed.

At least 6 mails from 20/02/2017 along with the document proof (paid bill & no due) were sent to [protected]@idea.adityabirla.com from my email t.[protected]@gmail.com for logging a complaint and doing the needful but yet nothing was done from their side. Also 8 times I had called to Idea customer care 198 & 12345 for doing the needful but nothing was done till now.

Kindly log a complaint against Idea Network Provider for DNO Barring Activation although I had paid the outstanding bill of Vodafone on 05/02/2017 and submitted the bill at Idea Store of Vijayawada.

Arabindo T,
Idea No. [protected].