Idea Cellular — Complaint regarding sim card service on HOLD

Address:

Visakhapatnam, Andhra Pradesh, 530046

My idea prepaid no. was ported from Airtel postpaid to IDEA prepaid 2 months before whose service is on HOLD from last 20 days.

I Spoke to IDEA care on the no. [protected] and came to know that my service is on HOLD because of pending billing issue, after that i visited AIrtel outlet and got information on the same and my bill was already paid.
I got receipt of the last bill payment from Airtel and submitted it to Idea care center on 10.05.2017 details as below:
S. K associates, Kurmannapalem, Visakhapatnam, (AP) 530046.
After that i visited 3 times to the IDEA care center and was told that my no. will start working after 24 hours every time i visited.
as i didn't get solution from there i called again customer care helpline 5 to 6 times and i didn't get any solution.
I am struggling with a very poor customer care service support from IDEA and don't know the solution.
As my no. is very important for me.

After that i wrote mail to [protected]@idea.com and got reply for details regarding last rechrge and KYCs of mine given at the time of porting.
I replied with all the details 4 days before but still there is no response from your idea care, Its harassment to the customers and irresponsible behavior from idea group and worst customer services.
Please take appropriate action in this regard and let me know when my no. will start working.

Regards,
Dheeraj Pandey
[protected]@gmail.com