[Resolved]  Idea Cellular — Conversion of Postpaid to Prepaid connection

Address:	Raigad, Maharashtra, 402107
Website:	www.ideacellular.com

Dear Sir, Date: 27.12.16
On 28.11.2016:
I'd discussed with Idea Customer Service Officer thru telephone & asked how to convert My postpaid connection to prepaid?
(Conversation between CSO & Myself over Phone)
CSO Asked: Why do you want to convert the no to prepaid?
I Replied: I'm gonna to shifted myself to Odisha due to changing my company or quit from current job.
CSO Replied: Visit to nearest Idea Serv. Centre & asked them regards conversation. They can initiate the conversion process.
On the same day Evening: I'd visited to the nearest Idea Cus. service Centre (Adds: Nr. Ambika Mandir, Pen, Raigad-402107) & asked them about the conversion process from Postpaid to Prepaid.
(Conversation between CSO-Idea Serv Centre-Pen & Myself at Idea Cus. Serv. Centre- Pen)
I: Presenting my issues
CSO: Denied & show-ups their lack of interest & replied She can't help in this matter before 21.12.16.
I asked: Why I've to wait until next bill period whether I've paid last month’s Outstanding & there is a security deposit in my account too.
CSO Reaction: With lack of interest deny my all request.
Afterwards I'd contacted to CSO thru phone & presenting the situation. After several conversion I'd handover the phone to Idea-Pen Branch CSO & as per the telecom & discussion I'd submitted the copy of my Adhar Card & 1 Passport Size photographs. Both CSO assured me that conversion process has been noted & carried out by them, I only have to wait up to next bill date.
In the meantime a weak before I'd called to Idea Help line no & asked about the progress of my Complaint or issues. CSO again assured me that it’s under progress.
On Today 27.12.16:
I’ve paid last month Outstanding & current unbilled amount. My rental plan Idea-1599 is still activated in the system. Afterwards I’ve called to Idea CFO (Time 15:08) and asked about progress.
CSO Replied: Your service is still active & fulfilled only after self-present at Maharastra Circle Idea Cus. Serv. Centre.
I replied: On 28.11.16 I’d visited to the idea Cus. Serv. Centre (Pen-Raigad) & did all documentary activities. Even a weak before I’ve discussed about progress where your Idea CSO assured me that it’s already finished only I’ve to pay the outstanding bill of ongoing month. And today itself I’ve paid all outstanding bills too.
CSO Replied: Sorry Sir… I can’t help you… you have to visit Maharastra Circle Idea Centre.
Really it’s very painful for me that by intension they are harassed to customer.
I request to Consumer Court: Kindly look after my issues & kindly help me to resolve this issues as I’m unable to visit Maharastra by this time. Idea repeatedly cheated as well as deny my request either conversation or deactivation of customer service.

Your Sincerely,

Bibekananda Sahoo
E-Mail: bibek.[protected]@gmail.com