[Resolved] Idea Cellular — different in recharge plans | |||||
Dear idea teem, Greetings of the day...! I was browsing idea mobile website for recharge offers on my number. I found one offer (Unlimited calling, 1.4 gb per day, 100 sms per day for 84 days) with 398 with applicable coupon of 50. So, net amount payable is 348. Then i have recharged with 348. But, idea have sent me a wrong recharge as below "you have recharged with mrp:rs.348, benefit: unlimited local, std & roaming calls expiry date:15/03/2019 daily 100 local/national sms expiry date:15/03/2019. T&c apply. Gst: rs 53.08 pf: rs 294.92 rechg cat: stv. Rc199=free calls+roam+1.4gb/d, v-28 days. Avail upto rs.200 cashback from idea website/app. Recharge now on bit. Ly/ap-offer, pay via mobikwik wallet. Tnc" Recharged mobile number is : [protected] I request you to apply the same offer as you showed in website. I have attached screenshots for your reference. I emailed the same to idea customer care email. But you have not helped me on the same. You can see the screenshots in attachments. I found other issue also with your mobile website. While recharging we select plan then we select payment method. I tried selecting "net banking". But still it redirecting to pay with paytm. So please look in to this matter. I hope you can solve this issue as soon as possible. My contact number is +[protected]. Looking forward to hearing from you Was this information helpful? | |||||
Feb 26, 2019 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jan 26, 2019 Idea Cellular Customer Care's response Dear Customer, We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. Regards, Lakshmi | |||||
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