[Resolved] Idea Cellular — fraud transactions from sbi credit card-action required

sridhar kumar v

from Hyderabad, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh

Today Morning I received a call from 91-[protected](Alert Bank Caller(As per true caller)) saying that my SBI reward points are expired and I will get cash back of 4000/-.And they are informing that my reward points to be converted to cash and will be credited to my account as it would be expired.They told me all my personal details like credit card number, date of birth as they are calling from SBI. They sent me immediate OTP's to my mobile number and asked me to share the OTP. Immediately 4554*4 = 18216 has been debited from my account.The transaction was happened twice from payment gateway IDEA CELL-BILLDESK and twice from IDEAMONEY.

My credit card number is : 5172#### #### 5361
My contact Number: [protected] / [protected].
Date of transaction : 02/01/2018
Amount : INR 4554 (4 times )= 18216/-

Hence I am requesting you to kindly investigate and take appropriate steps to revert back debited money to my account as early as possible.Please contact me for further information.

Thanks in Advance

Sridhar kumar Vynoju
Mailid: sridhar.[protected]@gmail.com

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Apr 4, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Feb 01, 2018

Updated by sridhar kumar v Today Morning I received a call from 91-[protected](Alert Bank Caller(As per true caller)) saying that my SBI reward points are expired and I will get cash back of 4000/-.And they are informing that my reward points to be converted to cash and will be credited to my account as it would be expired.They told me all my personal details like credit card number, date of birth as they are calling from SBI. They sent me immediate OTP's to my mobile number and asked me to share the OTP. Immediately 4554*4 = 18216 has been debited from my account.The transaction was happened twice from payment gateway IDEA CELL-BILLDESK and twice from IDEAMONEY.

My credit card number is : 5172#### #### 5361
My contact Number: [protected] / [protected].
Date of transaction : 02/01/2018
Amount : INR 4554 (4 times )= 18216/-

Hence I am requesting you to kindly investigate and take appropriate steps to revert back debited money to my account as early as possible.Please contact me for further information.

Thanks in Advance

Sridhar kumar Vynoju
Mailid: sridhar.[protected]@gmail.com

Verified Support

Feb 27, 2018

Idea Cellular Customer Care's response Dear Customer,

Apology for the trouble caused. We request you not to share or confirm any bank details with anyone. Please contact your bank and block the card. We suggest to take the help of legal authorities. Kindly file a FIR against the same.

Regards,
Neha