[Resolved]  Idea Cellular — fwd: issue regarding bill payment made on 22nd april 2019- [protected]

Address:

903/904 Panchsheel Garden, 400067

Dear idea team,
My mobile number is [protected].
This is regarding the payment i have made on 22nd april 2019of rs 470.82. Amount has been debited from my icici account on same day. I have attached my bank statement and also the message i got from bank.
I had called your customer care on 22nd april, as i had not got any message from your end in regards to the payment made. I was told to wait for 48 hours for resolution of my problem. After 48 hours as there was no resolution i again placed the following complains:
Email reference id e[protected] on 24th april
C[protected]. On 1st may
C[protected]. On 3rd may
E[protected] on 4th may
On 1st may and 4th may i had also mailed you my bank statement which clearly shows the amount debited from my account still on 4th may my services have been deactivated by your team. On my request your customer care activated my services, but only for 48 hours. The complain that i have placed on 4th may, resolution date from your end is 9th may. That means that my number after 48 hours will again get deactivated till the problem is resolved from your end. You team is slow in getting my problem resolved than why as a customer i have to suffer for it. Does idea basically believes in harressing customer.
This is a clearly harassment to customer. I have done my duty of timely paying my outstanding amount before due date, still as a customer i m harrassed by you. I as a loyal customer has been patiently coordinating with your team since 22nd april 2019 8pm for this issue and had been provided them all support they require for resolving the matter. But am not getting proper response from your end. My matter of 22nd april 2019 still stands unresolved as of today i. E 4th may.
A humble request please don't test the patience of customer and force them to take adverse steps which in future run will affect the prestige of your company. I could have taken this harressment issue to consumer forum or press but am waiting for proper resolution from idea. Company has not right to discontinue my services even after my making the payment before due date.
Sir/madam please look into my matter and get my problem solved today itself and also see to it that my services are not deactivated by your team.
Thanking you