Idea Cellular — wrong idea recharge for my own number

I have done a wrong recharge (Top up) of inr 45 amount through amazon app to my own number without knowing the actual plan. The recharge was done on 07 jan 2019 at 4:04 pm. My intention was to add balance to my account to make some urgent calls. Can you help me getting my amount back? Or you can even add the same to my balance amount so that i can make calls at-least. My idea number is [protected]. My plan is from karnataka.
Thanks in advance.
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Idea Cellular customer support has been notified about the posted complaint.
Jan 25, 2019
Updated by nileshrn
Has any one seen my issue? I am waiting for the answer...
Jan 29, 2019
Updated by nileshrn
i spoke to customer care executive today and they say that the amount can not be refunded or exchanged to other plans. I want to ask if there is wrong recharge why does your application accepts the amount? is it to grab money?
Complaint comments 

Comments

My Idea SIM has network but i m unable to call and receive with my present Idea SIM number. This number is registered with my Active Bank Accounts and i m unable to use any Application because of this issue.
Idea Cellular Customer Care's response, Jan 8, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Hi I am pavan I lost 5rupees Dailymessage 54300 .I tried on155223 to stop but it is not working please read and reply me sir.
Idea Cellular Customer Care's response, Jan 8, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Sir,

With the reference to the above subject, I have recharge idea no. [protected] data pack of Rs.199/- from SBI net banking reference no. [protected]IHJ3509639 Dt:26.12.2018 the amount debited from my sbi account whereas the same not credited in the above mentioned idea no. please help to credit back the amount in my account.
Hi,

I tried to recharge from your website on 21st Dec 2018 i.e ezrecharge.in for Idea Cellular network the entire transaction was completed, even money got deducted Rs 124 /- from my SBI account . But then the transaction showed failed and this website promised to give back a refund . Kindly arrange for it at the earliest
Idea Cellular Customer Care's response, Jan 8, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Sir, since 6 jan 2019, internet is not working, only 2g net is running, niether 3g nor 4g. My location is VPO Maheshwari Dharuhera Rewari Haryana. So, please take some actions as soon as possible.

Idea Cellular Customer Care's response, Jan 12, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lakshmi

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