[Resolved]  Idea Cellular — idea number is deactivated without information

I am an existing customer of idea number ([protected]) which i have been using since year 2010 has been deactivated by giving any information and alert message. It holds all my important official works and banking works. Deactivating this, idea has lost a valuable old customer.
Request to activate it again and if it is not possible, a new method may please be provided how to get a sim in that particular number.
My alternative number is [protected].
Thanks
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Apr 30, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2019
Idea Cellular Customer Care's response
Dear Customer,

As per our recent communication, we have informed you to visit nearest idea store with valid document. if you still face any issue please get back to us on 198 or 12345. 

Regards,
Prajakta
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