[Resolved] Idea Cellular — Idea prepaid mobile connection idea cellular cutts my balance

Thirupathi Babu

from Bangalore, Karnataka

May 27, 2014

Address: Bangalore, Karnataka

Tamil Nadu Roaming Charges Contact No: [protected] Respected Madam/Sir, I have been using Idea prepaid mobile connection and i was went to tamil nadu and i was activated roaming immediately but idea cellular cutts my balance, Idea Customer Care Please let me know what are my incoming call charges has been charged while roaming for 5days and why the roaming has not done what is the reason? Date: 20/05/2014 Time approximate 4:10pm Activated Rs 16/- thru Dial *369*160# And then at 4:32pm Received sms saying Thank you for subscribing your pack will be activated soon. Start enjoying free incoming for 3 days. Date: 21/05/2014 Time: approximate 2:23pm Activated Rs 16/- thru e - recharge And then at 2:24pm Received sms saying Dear customer, you have successfully recharged rs 16. Enjoy benefit of ISD calls at discount rates valid till the expiry date.20/06/2014. Date: 21/05/2014 Time: approximate 3:05pm Activated Rs 5/- thru Roaming 1 day *510# And then at 3:07pm Received sms saying Thank you for subscribing your pack will be activated soon. Free National Roaming I/C calls, OG call @1.5p/s. Validity 1 Day. Date 21/05/2014 called to customer care number [protected] at time: approximate 1:12pm 2to4 mints cant able to concert to call center people for that also charged some of rupees. As of now I have the history of calls on my mobile and I can give it as a proof So Please re credit my amount which you people are debited in my account please do the need full

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Oct 23, 2017

Complaint marked as Resolved

Roaming Charges deduction Here with I would like to bring in your notice following complaint against a leading Mobile Service Provider of India namely Idea cellular limited - Mobile Balance deduction in the name of Roaming Charges. My contact No: 9844844612 Dear Idea Customer Care Please let me know what are my incoming call charges has been deducted while roaming for 5days and why the roaming has not done and why cheated ? Date: 20/05/2014 Time approximate 4:10pm Activated Rs 16/- thru Dial *369*160# And then at 4:32pm Received sms saying Thank you for subscribing your pack will be activated soon. Start enjoying free incoming for 3 days. Date: 21/05/2014 Time: approximate 2:23pm Activated Rs 16/- thru e - recharge And then at 2:24pm Received sms saying Dear customer, you have successfully recharged rs 16. Enjoy benefit of ISD calls at discount rates valid till the expiry date.20/06/2014. Date: 21/05/2014 Time: approximate 3:05pm Activated Rs 5/- thru Roaming 1 day *510# And then at 3:07pm Received sms saying Thank you for subscribing your pack will be activated soon. Free National Roaming I/C calls, OG call @1.5p/s. Validity 1 Day. Date 21/05/2014 called to customer care number 9844012345 at time: approximate 1:12pm 2to4 mints cant able to concert to call center people for that also charged some of rupees. And when I called customer care who attended my call her name is Premalatha she is not answered properly and she talking rudely and she said in there system there is no incoming charges showing and they are helpless in this issue. So please Re credit what amount your service has deducted from my account without activating roaming facility Please help me find a solution or otherwise I will file a Criminal Case for Cheating Not: in case if there is no proper response or negligence this issue will going to file a case in consumer court against Idea Cellular Ltd.

Idea Cellular customer support has been notified about the posted complaint.

May 28, 2014

Updated by Thirupathi Babu Roaming Charges deduction
Here with I would like to bring in your notice following complaint against a leading Mobile Service Provider of India namely Idea cellular limited - Mobile Balance deduction in the name of Roaming Charges.
My contact No: [protected]
Dear Idea Customer Care Please let me know what are my incoming call charges has been deducted while roaming for 5days and why the roaming has not done and why cheated ?

Date: 20/05/2014 Time approximate 4:10pm Activated Rs 16/- thru Dial *369*160#
And then at 4:32pm Received sms saying Thank you for subscribing your pack will be activated soon. Start enjoying free incoming for 3 days.

Date: 21/05/2014 Time: approximate 2:23pm Activated Rs 16/- thru e - recharge
And then at 2:24pm Received sms saying Dear customer, you have successfully recharged rs 16. Enjoy benefit of ISD calls at discount rates valid till the expiry date.20/06/2014.

Date: 21/05/2014 Time: approximate 3:05pm Activated Rs 5/- thru Roaming 1 day *510#
And then at 3:07pm Received sms saying Thank you for subscribing your pack will be activated soon. Free National Roaming I/C calls, OG call @1.5p/s. Validity 1 Day.

Date 21/05/2014 called to customer care number [protected] at time: approximate 1:12pm 2to4 mints cant able to concert to call center people for that also charged some of rupees. And when I called customer care who attended my call her name is Premalatha she is not answered properly and she talking rudely and she said in there system there is no incoming charges showing and they are helpless in this issue.

So please Re credit what amount your service has deducted from my account without activating roaming facility

Please help me find a solution or otherwise I will file a Criminal Case for Cheating
Not: in case if there is no proper response or negligence this issue will going to file a case in consumer court against Idea Cellular Ltd.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

May 27, 2014

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular