[Resolved]  Idea Cellular — Idea Wifi - Interested in only collecting money. Not interested in giving connection.

Address:Pune, Maharashtra

I Swati Kumari has applied for idea WiFi online on 23/10/2014. The POC Mr. Ganesh Visited me and i opted for 599 scheme, he charged me 2019 for 3 months . Later he called me saying that this connection required one more month payment as I am taking connection in a private building having less than 10 flats. So I paid Rs. 673 later (Total : 2692). I've paid the whole amount on cash and submitted the documents he requested. He gave me a receipt for it numbered 23136 . He promised that by 26/10/2014 I'll have the connection. Till now 1/12/2014 more than a week has passed not even a call from any of the technicians. Whenever i call the POC, he is not receiving my call .I even tried calling customer care they said no registration is done yet on my name and mobile number. They asked me to wait . After two days called again the same reply "wait". I'm completely disappointed by this behaviour. I feel like this 2692 rupees has been stolen from me. My Contact details Swati Kumari +91-[protected] POC Details Ganesh +91-[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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My updated contact number: [protected]
Dear Customer,

We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Updated number of POC Ganesh : [protected] / [protected]
Dear Idea Cellular,

Is there any update on the same? I want net connection at the earliest. Now i feel why I invested money in IDEA wi-fi connection, better if I opt for some other connection.
I don't know what is going on? A representative of Idea Sachin ([protected]) called me on 2nd Dec and passed me message that I will get connection by 2nd evening. Then in the evening he again called me with his manager in conference, they assured me that i will get connection on 3rd Dec. But again I am without my connection. I called Sachin again & again but he used to cut my call. After few times he reveives my call & passed me message that their enginners are in my area so they will visit my place but till 6 P.M in the evening no one visted my place. I told him to pass me the number of your enginner, he told me that he is messaging me his number but he didn't.

I don't know what they are doing? They are complete fraud.
If till Friday I didn't get my connection then I have to file FIR against Ganesh & Sachin against Fraud. Even Idea customer care who called me on 2nd afternoon is not taking any steps on the same.
Finally I got User id & password . But still the deposited amount is less than what I had given to POC Ganesh.I paid total Rs.2692 but I got message with my balance as Rs. 2019. Engineer called me & told me that he is coming to my place but again he called me telling that he don't have accessories like wire so he will send some other engineer tommorow. I don't know why he called me if he don't have accessories.

Still I am not confident that I will get my connection tomorrow because I am in this loop from 23rd of Nov.
Dear Customer,

As per your telecon with our customer service associate on 2nd December 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Hello IDEA,

The same happened for me to as well. POC Ganesh with telephone number : [protected], Viman Nagar, Pune has collected the advance amount of 2061 INR and the required documents from me. He assured me that the connection will be given in 2 days. But it is since more than 5 days there is no news. Even POC Ganesh is not answering to my calls and disconnecting my calls again and again. I believe he is a tout, fake Idea sales agent who is doing such kind of crimes across the Pune city from prospective internet connection seekers. I have given complain to Idea head office and concerned authority. If no action taken then I will take proper legal action and file a FIR with local police against Idea and the fake Idea POC Ganesh so that he wont dare to commit such crime again.

Regards
Krushna
Unfortunately I did not go through google feedback before giving a call to idea broadband.
this happened with me tooo and now m here chasing this stupid fellows.!!

I clicked no rating becoz he is not worth even 1 rating!

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