[Resolved]  Idea Cellular — Internet not working

Address:

New Delhi, Delhi

I have a idea postpaid connection ([protected]) in my iphone 5.Earlier I was using micromax ph which was a dual sim with idea and vodafone.but I started facing problems with the internet when i let go of my vodafone sim after switching to iphone 5 as it never used to work on my connection but still I was paying for the same for the time i got this idea connection.earlier i didnt face the problwm because of the vodafone internet services were there and I didnt notice that internet on idea is not working at all until I started using only idea.Atlast I called again last month to idea customer care to inquire about the same that why it is not working and to add to my horror I was told that there is a problem in my iphone.Atlast after making several calls to idea I made up my mind to change my idea services and the moment I told them that i will switch my connection to a different service provider suddenly my internet started to work.Now it is the same phone which was said to be faulty by idea.However realising that it was the fault at there end and I was paying for d services which I never used for the past so many months I asked them to credit the same into my account as they can also see there records that i didnt used any internet on my connection.I was told by a customer care manager that I will be getting the approriate waiver in my account.however now the situation is that leave alone that compensation but my outgoing services has been barred.Horrific experience i guess my fault was that i still kept paying all my bills on time although i was not getting d services from idea...pathetic