[Resolved]  Idea Cellular — legal notice for postpaid connection

Address:

Pune, Maharashtra, 412105

I was having an idea postpaid number [protected]. I wanted to close the that and convert it to pre-paid. So in the month of april, i settled the full outstanding amount on my connection and approached 3-4 idea stores in the pimpri-chinchwad area to convert my connection to prepaid.

However, no store took my request and asked to come back in 2 weeks, as they were lacking prepaid card. That sounds me strange, so i called customer care and informed them about this. They told that it should not be the case and try to reach a different store or main idea store in the city.

I again tried a couple of stores, got the same reply. So finally i went to main idea store, located at shop no. 9, spot 18 mall, pimple saudagar, pimpri-chinchwad, maharashtra 411027 with all the relevant documents. The lady confirmed that prepaid cards are available and the other stores were lying to me. There i submitted the conversion form to that lady.

However, in the meantime, the billing cycle was continued and there was an amount shown against my connection for rental charge. Hence she asked me to pay the bill amount for 2 weeks. I told them that i have stopped using the connection and the additional days were taken due to inability from idea store to convert. I clearly mentioned that i wont be paying this additional cost of rs.250/-. Later the request was put on hold and since then they are following up for payment.

I have sent the emails to customer care executive that i wont be paying the amount and asked to convert my connection to prepaid first. But got no response.

Now, recently i am getting the emails from idea with subject line "lok nyaylay intimation! Idea cellular"

Email body -

Notice. No.:- 50252/lok/dec-17


Dear customer,

Greetings of the day.

This is to inform, you are requested to attend lok adalat at shivaji nagar court on 9th dec 2017 from 10.30 am to 3.00 pm for settlement of your account

As per the agreement signed, you have agreed to pay the outstanding dues of rs.833 for billing account number[protected] / [protected]. However, you have failed to keep your commitment.

Thereafter despite of repeat requests and reminders by our company representatives, you have not paid the said outstanding amount till date.in case of any queries, please get in touch with legal representative on: - [protected]

We value your association with idea, looking forward for your cooperation!

To pay bill for inactive idea number or idea number ported to other operator.

https://care.ideacellular.com/wps/portal/account/disconnected-number

This is an auto generated mail, replies to this message are routed to an unmonitored mailbox

Regards,
Team service delivery
Idea cellular limited
Visit us at: www.ideacellular.com

Kindly advise what could be done in this scenario as the additional charges were occurred due to wrong information supplied to me and the inability from respective idea stores to take my request for conversion.