[Resolved]  Idea Cellular Ltd — Regarding postpaid bill after deactivation request of mob no [protected]

Address:

Indore, Madhya Pradesh, 452010

Dear sir,
My self nimish vyas and i had a postpaid connection of idea mob no [protected].in 21st dec i request for discontinu my connection and submit 300 rupees against 292 rupees outstanding amount. But after date on 4 jan again i received bill from idea for whic i raised complain to them but neither they call me nor give a proper reply and before two days ago i received legal notice for making payment which is not understandable. I call to that person who send me the mail and ask for the clarification but he simply said either pay the bill or ready for legal action. It feels very bad if you paid all outstanding amount and after that mental harassment is continuing by the reputated firm. Please see the mail communication of mine in which i raised my issue but every time they only send me the bill in place of clarification.

Dear mr. Ashwani mehara,
Pls see the below mail which i continuously communicated to idea but they have no dedication towards a costomer for understanding and resolve his issue. Hence once again i request to you that kindly confirm with idea before proceeding ahead. As i already closed my account on 21st of dec and pay 300 rupees for the same.

Regards,
Nimish vyas

Irshad ahmad
Advocate
C/o m/s. Idea cellular limited (Mpcg)
Chamber no. G-311, iiird floor,
Karkardooma court, delhi-110032

Legal notice under section 403, 405, 406, read with section 420 of the ipc.

Ref. No. Dl/jul7/602
Dated: 19-jun-17

To,
Eicher tractor mr. Nimish vyas
B -10, flat no.-303, furtune somya hights, hosangabad road, bhopal, bhopal 07 - bhopal

Subject: - outstanding amount due and payable by you to idea cellular limited (Mpcg) under a/c no.[protected] and mobile number [protected].
Our client: - idea cellular limited (Mpcg) 139-140, electronic complex pardeshipura, indore-452010
Sir / madam,

Under instructions from and on behalf of our client above named, we address you as under: -

That our client have provided the data/internet/voice services at your (“service”) request after receiving your duly completed customer application form (“caf”).

As per the terms contained in the caf, you are liable to pay the various dues, charges as are applicable for availing, retaining and using the said service. As per the terms in the caf, read with the monthly statements issued by our clients for said service, our clients have regularly billed you. Despite our clients repeated requests and reminders from time to time, you have intentionally delayed and defaulted in making the payments.

By agreeing and accepting the terms and conditions of service as well as of the caf, you, inter alia, agreed to pay to our clients such dues and charges as detailed in the monthly statement/s of our clients. Further, you continue to remain liable for the late payments and such other charges as have been specified in the monthly statements issued by our client for the amount of such charges and fees not paid in time, up to the date of their payments. We state that a sum of rs. 132/- is due and recoverable from you as on date.

We further state that, you have, despite regular requests and reminders of our clients failed and neglected to comply with the demands of our clients and clear the said dues as required.in fact, not only you have failed to make payments of the dues (Charges and fees) but also the reminders of our clients have elicited no response from you. Our client therefore states that in the circumstances stated herein before, you have become liable to forthwith pay to our clients an aggregate sum of rs. 132/- along with the interest and charges that accrues till final payment, under the said agreement.
Though our client would have been justified in taking criminal proceedings against you directly, in the interest of justice and to give you a fair opportunity, we hereby finally call upon you to carry out and comply with the requisition contained in this notice within 2 days of the date of this notice, failing which our client will have no alternative but to institute appropriate legal proceedings (Civil and criminal) for the offences of cheating, fraud, misappropriation of funds, criminal breach of trust and conspiracy for recovery and strict punishment thereof entirely at your risk as to costs and consequences which please note.

This notice is sent to you without prejudice to my client’s other rights, claims, actions, interests and contentions or any action or police complaint already initiated or likely to be initiated against you under the aforesaid agreement.

Our clients also call upon you to pay a sum of amount 1000/- being the legal cost incurred by our clients towards this notice.

Without prejudice, if you are willing to make the aforesaid payment, within the stipulated time, you are requested to contact with mr. Mazid khan on contact no. [protected] during working hours (I. E. 9:30am to 6:30pm). You can make payment either through web or through crossed cheque favouring “idea account no.[protected]” and dispatch it to mailing address.

Yours truly,
Irshad ahmad
Advocate
C. C. To: client.

Note: if you have already made the payment of the above amount, then please send me last payment receipt and ignore this notice.
If you want to pay online then click the below mention link:
https://care.ideacellular.com/wps/portal/account/disconnected-number

Virus-free. www.avast.com
Dear mr. Ashwani mehara,
Pls see the below mail which i continuously communicated to idea but they have no dedication towards a costomer for understanding and resolve his issue. Hence once again i request to you that kindly confirm with idea before proceeding ahead. As i already closed my account on 21st of dec and pay 300 rupees for the same.


Account number
Bill date
Billing amount
Due date
[protected]
05-feb-2017
132.48
20-feb-2017
Dear customer,

Thank you for opting for e-bill as your preferred bill mode.

Please find attached the current bill for your reference.

At idea, it is our endeavour to reduce the use of paper to conserve natural resources. At the same time, your privacy is equally important to us which is why all ebills come with a password generated specially for you.


Your ebill password is a combination of the first four letters of your first name (As it appears on your idea bill in lower case without space & special characters), and the last four digits of your account number (Refer to attachment name). For example:
S. No.
Name
Account id
Password (Lower case only)
1
Suresh gandhi
[protected]
Sure9895
2
M/s d j construction
[protected]
Msdj9895
3
S k gandhi
[protected]
Skga4335
Your e-bill password remains the same every month.
For more information, please call us on 12345 or log on to www.ideacellular.com
Manage your idea account

Pay bill
Pay your idea postpaid bill online through debit/credit card/ netbanking/idea money


Dial *121#
For the nearest my idea showroom or any product related information

My account
Log on to our website to view last 3 months bills, unbilled details, current tariff and service support

My sms
Sms help to 12345 for activation / deactivation of service like blackberry, std, isd or vas etc
Best wishes,
! Dea cellular ltd.
Please note
1. You will need adobe acrobat to open the attached e-bill.
2. Add this email id to your address book to avoid e-bill going to spam folder.
3. This is an auto generated mail, replies to this message are routed to an unmonitored mailbox.

*
An idea can change your life.

* legal disclaimer *
This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


Dear idea,
I will not pay any amount because i have paid my all due (300 rupees where actual amount due on that day is 292, so you have to pay me 8 rupees but don't ask for that) on 21st of dec and submit request for discontinu my services. Please see the attached pic. Hence you are requested to please don't do such things with customer by earning money.

Regards,
Nimish vyas
Hide quoted text

On 08-feb-2017 4:59 pm, "appellate mp" wrote:
Dear mr. Nimish,

Greetings from idea cellular limited,

Reference your mail below; would like to confirm that this is the last email from us. Would request you to pay the outstanding of rs 80/- to settle the account as those are the charges left from bill of december.

We value your association with us, and look forward to your continued patronage.

Thanks & regards,

On behalf of - appellate officers desk

Idea cellular limited - mpcg

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345/198 to know more about idea from your mobile or mail us [protected]@idea. Adityabirla.com

From: nimish vyas [mailto:[protected]@gmail.com]
Sent: monday, february 06, 2017 7:22 am
To: appellate mp
Subject: fwd: your! Dea bill invoice date 05-feb-2017 due date 20-feb-2017

Dear idea team,

What is this?? I already closed my account in dec month but still getting bill. What do you want from my side. Please don't send me e-mail in future else i will definitely file a case in consumer court for mentally harassment.

This is for your reference and information please.

Frustrated customer

Nimish vyas

— forwarded message —
From:
Date: 06-feb-2017 3:14 am
Subject: your! Dea bill invoice date 05-feb-2017 due date 20-feb-2017
To:
Cc:

Account number
Bill date
Billing amount
Due date
[protected]
05-feb-2017
132.48
20-feb-2017
Dear customer,

Thank you for opting for e-bill as your preferred bill mode.

Please find attached the current bill for your reference.

At idea, it is our endeavour to reduce the use of paper to conserve natural resources. At the same time, your privacy is equally important to us which is why all ebills come with a password generated specially for you.


Your ebill password is a combination of the first four letters of your first name (As it appears on your idea bill in lower case without space & special characters), and the last four digits of your account number (Refer to attachment name). For example:
S. No.
Name
Account id
Password (Lower case only)
1
Suresh gandhi
[protected]
Sure9895
2
M/s d j construction
[protected]
Msdj9895
3
S k gandhi
[protected]
Skga4335
Your e-bill password remains the same every month.
For more information, please call us on 12345 or log on to www.ideacellular.com
Manage your idea account

Pay bill
Pay your idea postpaid bill online through debit/credit card/ netbanking/idea money


Dial *121#
For the nearest my idea showroom or any product related information

My account
Log on to our website to view last 3 months bills, unbilled details, current tariff and service support

My sms
Sms help to 12345 for activation / deactivation of service like blackberry, std, isd or vas etc
Best wishes,
! Dea cellular ltd.
Please note
1. You will need adobe acrobat to open the attached e-bill.
2. Add this email id to your address book to avoid e-bill going to spam folder.
3. This is an auto generated mail, replies to this message are routed to an unmonitored mailbox.

* an idea can change your life. * legal disclaimer * this e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

* an idea can change your life. * legal disclaimer * this e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

Regards,
Nimish vyas