[Resolved] Idea Cellular — Migrate Postpaid to Prepaid | |||
I have a Idea postpaid connection from 2004. my mobile no is [protected]. I am submit my idea postpaid to prepaid form on 04/04/2017 on my idea office new market Bhopal and submit the Rs. 200. but on 07/04/2017 a message come on my no. is your document is rejected. than i am asked from my idea officer they did not given any explanation about the document rejection. then they submit the same document again, and said that within 2 to 3 days your complaint will be short out, but on 14 my new bill is generated for Rs. 228. and massage comes that your bill is outstanding in your postpaid account and your request for postpaid to prepaid migration for communication ID C1-[protected] could not be processed. Requested you to clear the outstanding amount, then i am submitted the remaining amount but till date no communication comes from idea company Was this information helpful? | |||
May 20, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Apr 17, 2017 Idea Cellular Customer Care's response Dear Aashish, Sorry we gave you a chance of being upset with the services. We 've noted your contact details and will get back to you shortly. Regards, Mahindra. | |||
 2 Comments | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
I have forwarded the request for converting the Plan of the Number "[protected]" from Post-Paid to Pre-Paid
For the same we have forwarded all the necessary documents like CAF and Aadhar card copy and Pan card and even the IDEA regn form . My self have signed all the necessary documents . Still the form has been turned down as signature mismatch from your back-office team Said documents were submitted to the nearest IDEA gallery My Idea Store SN 5, Sakshi Apartment, Avm Rd, Katrap Rd, Kulgaon, Badlapur East
Although I sign all my daily documents to the bank and other govt authorities with the same signature. So What is so mismatch in my signature which is refraining you to convert the "frustarted customer like us" from Post-paid to Pre-paid ????
Kindly give us a concrete reasoning for the same and if its not done then would request you to treat this letter as Termination of the said number with immediate effect. Post this mail any liabilities arising out of this Number will not be paid by us .
[protected] Forwarded message[protected]