Idea Cellular — money deducted but no recharge done yet

I recharged using the my idea app and for payment within i used google pay. I recieved the message that the amount it deducted and the transcation was complete yet my recharge wasn't done. I am highly disappointed as i needed a recharge urgently. I used your customer care numbers are well but they were of no use. I payed the amount of 349 (399 pack with coupon of rs. 50) for my mobile number.
The transcation was done on 20th april at 1:10am and ref no ref no[protected]