Idea Cellular — money deducted neither recharge is done nor refund is done

I was recharging my number ([protected]) on 24.07.2017 by rs.50/- through idea web recharge. The money got deducted from my bank account but recharge didn't happen.
And when i called the customer care, they said they have no such records.
What the hell is this?
Transaction id : bil/[protected]/ideacellular_ji
Transaction mode: icici internet banking
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Idea Cellular customer support has been notified about the posted complaint.
Jul 23, 2017
Mohan665's response
My any problem
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My any problem,
So pls transfer my postpaid to prepaid
RESPECT SIR MY IDEA NUMBER [protected] PLZZ U SEND ME 5 MONTH AGO CALL HISTROY OF THIS NUMBER ON MY E-MALI ID pardeep.[protected]@gmail.com

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