Idea Cellular — Money Deducted- no recharge done on Idea

Address:

Nagpur

I recharged my Idea number through Idea App for 399rs. I used my SBI net banking for payment. Amount was deducted immediately via normal process but no recharge was done. Money was sent to Vodafone Mobile Services. No history available for the recharge i can see. Please refund the amount or at least process the recharge.
I tried contacting IDea customer care via Twitter and there was no revert even after trying multiple times.

Please process A.S.A.P