Idea Cellular — Non fulfilment of offer and activation of Internet

Address:

Gwalior, Madhya Pradesh, 474006

I am ajay. My madhya pradesh idea number is +91 [protected].
When i checked for special offer on my number; i got offer for rs 348 in which calling plus data was given.

I have done recharge of 348 on 12 jun 17.
Under this order my internet was free daily 1 gb.

Currently; no internet is working on my phone number.

I have also contacted customer care but no solution were found. They told that offer is not there.

It is bad that i didn't got the benefits of offer even though i have done the recharge.

This type of customer service is not expected from brand like yours and also with old customer.

I request you to provide the benefits of offer that was there when i checked.
Kindly look into the matter and solve this problem.

Kindly activate my internet pack with compensation to validity.

No satisfactory response from idea. They are saying that i have done recharge on other day but i have checked about offer before doing the recharge.
Kindly intervene.