Idea Cellular — Non refund of amount for new connection

Address:

Pune, Maharashtra

I had applied for a new Idea broadband connection through your salesman Mr Kishor. He said that I would have to pay Rs 2700 for a new connection. I gave him an advance of Rs 2200 and he gave me a receipt (See attachment). After calling up Mr Kishor day and night, he finally received my call and informed me that the connection in my building would not be feasible and my money would be returned in 8-10 days. After 8-10 days I called him up and since then he is not receiving my call. I have called up the customer care to complain, but they gave me no solution, other than to keep calling him. Today itself, I have called Mr Kishor at least 8 times, but he still does not pick up the phone. I am a working professional and I do not have the time to call a person day n night. It is seriously appalling to know the low level of customer service provided by your company. I am disgusted by the shameful nature of the salesperson you hire who does not even have the basic sense of courtesy to return a call, or even call a customer and inform him of the status of his request. Kishor's number is [protected] I want a confirmation email at [protected]@gmail.com and my money refunded immediately. Also, I want the address and phone number of the office where he works. This is a case of fraud and if you do not take action against the person concerned, I shall be forced to lodge a police complaint.