[Resolved]  Idea Cellular — Not activating my idea no. [protected] instead of many mails to idea cellular.

I am not getting end result for my below mentioned mail to idea customer care & my number is not yet activated. Can you please take it into notice?


Dear idea,

This is in reference with communication id c1-[protected]. Received your mail confirmation of successful process of migration of postpaid to prepaid migration of mob. No. [protected] on 6th april 2016 & i had completed the procedure for the same on 4th april 2016 but till the date my mobile no. Is not activated.

Is this much the time required to a company like idea to complete the procedure??? Do idea customers should wait or keep their no. Off for this much time???

Let me know your procedure completion period for migration of postpaid to prepaid. Otherwise i have to port the number to other network as i have already started using airtel services by having very worst experience o[censored]sing idea network since last 1 year. If idea network is not interested for giving services to their customers then we also not interested o[censored]sing idea network.

Also my second complaint is i have done all the process for migrating the no. From postpaid to prepaid by paying rs. 1380/- to your my idea oulet at katraj named dignity cellular & name of the representative is mr. Sachin. Mob. No. [protected] from which i have received the confirmation by idea of bill paid rs. 1230/-

Bill charged details i received by dignity is as follows :-

1. Last bill outstanding rs. 660/- (Which was actually rs.658/- check at your end)
2. Unbilled amount till 04/04/2016 rs. 140/-
3. Monthly rental rs. 99/- (Though i have use services for 21/03/2016 to 04/04/2016 & not for full month)
4. Monthly rental for internet pack rs. 250/- (Though i have use services for 21/03/2016 to 05/04/2016) & actual rental was offered to me by idea as award was rs. 175/- for 3 months (Check my previous bills)
5. Form fee rs. 50/- (Which was not mentioned by idea customer care while communication on 198)
6. Life time incoming charges for prepaid idea services rs. 102/-
7. Taxes of rs. 77/-

Please check & let me know though i have not used your services for month till had to pay for total retal of full month & also the misguidance of rental of internet of rs. 250/- instead of 175/-.

I want clarification or pay me back all extra amount i have paid to dignity celluler, katraj pune. & let me know when my mobile no. Will be activated for prepaid use or should i port the number to other network.

Idea services are always suffering me by one or other reasons since last 1 year thats why i took decesion to migrate. If you peaple are now again failing to serve me the i please take my request for port the no.

Please get back to me on above all the issues by either mail or my other no. [protected] or [protected].

Awaiting for your positive reply & convey your outlets to stop misguiding your customers & to earn extra money from your customers. I will rate idea as " a service which fools people on charges".

I have already submitted postpaid to prepaid migration form along with the id proof of pan card & adharcard. (This is fyi)

This is warning to you if my idea mob. No. Will not get activated within 24 hrs & re embers my money then i will post this mail on fb & tweeter.

Details in written received by dignity celluler is attached for your ready reference.

Regards,

Aarti pednekar
[protected] or [protected]