Idea Cellular — number disconnect

Hi.. with just 24hrs notice in the form of an sms which said submit self-attested identity proof and address proof and 1 passport size photo ti the nearest vodafone store, my erstwhole idea number was disconnected. I went to the vodafone store today who told me that they can;t deal with idea numbers. I went to the idea store who told me that he can;t help me and that i may find help at the main center. however offered me no guarantees that my number can be returned.