[Resolved] Idea Cellular — online recharge unsuccessful for mobile no - [protected] | |||
I have recharged rs 199 plan from idea website. After completing payment process success page was showed stating my recharge was successful. But when i checked my balance on mobile with idea sim recharge was not successful. I am facing this issue for last 2 months. Recharge done for mobile no:- [protected] Circle:- maharashtra & goa Date & time :- 10 may 2018 16:20 Was this information helpful? | |||
Jun 13, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 13, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We would like to inform you, that the mentioned recharge of Rs.199/- has been credited successfully in your account on 10/05/2018 during the mentioned period. Also, you can check the recharge status & account related information in My Idea App/ Web. For further assistance, kindly reach us on 12345 or 198. Regards, Lavina | |||
 3 Comments | |||
Comments
I am Bhargavi my mobile number is [protected] aircell network .im using this number for past 8 years .i was shocked without my knowledge my number is been port to idea network, I kindly request you to take action against idea & get my mobile number
Idea Cellular Customer Care's response, May 14, 2018
Verified Support
Dear Customer,
We tried reaching you on your provided contact number, but couldn't get through. Hence, we request you to share us your alternate contact number along with your convenient date & time to contact you for your concern.
Regards,
Lavina
We tried reaching you on your provided contact number, but couldn't get through. Hence, we request you to share us your alternate contact number along with your convenient date & time to contact you for your concern.
Regards,
Lavina
Sir my idea number is [protected]
i am living in al nakheel ajman UAE
i came UAE on 26 January 2018 but number doesn't receive network signal
please solve this issue
my uae number is [protected]
i am living in al nakheel ajman UAE
i came UAE on 26 January 2018 but number doesn't receive network signal
please solve this issue
my uae number is [protected]
Idea Cellular Customer Care's response, May 14, 2018
Verified Support
Dear Customer,
Sorry for the inconvenience caused. As per our record, the complaint was raised for your International Roaming concern and the same has been concluded that there is no tie-up in your above given location in UAE due to which you're unable to use the services. However, you can refer to the below given link for more information on International Roaming.
https://www.ideacellular.com/travel-and-roaming-services/international-roaming
Regards,
Lavina
Sorry for the inconvenience caused. As per our record, the complaint was raised for your International Roaming concern and the same has been concluded that there is no tie-up in your above given location in UAE due to which you're unable to use the services. However, you can refer to the below given link for more information on International Roaming.
https://www.ideacellular.com/travel-and-roaming-services/international-roaming
Regards,
Lavina
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
Sorry for the inconvenience caused. As per our record, there's no such recharge credited in your account. Hence, we request you to wait for 7 working days for the mentioned amount to be reversed. Also, you can check with your respective bank or application used while availing the recharge post 7 working days. If still the issue persist, kindly share us the screenshot of the complete bank statement done from the date of the recharge to till date to assist you further.
Regards,
Lavina