Idea Cellular — other number added by idea cellular with my primary number without my consent and not removing after several complaint request
Noida, Gautam Buddh Nagar District, Uttar Pradesh, India
Amamit24031988 on May 19, 2019
Dear Sir /Madam,
Ref. to the subjected, one other number has been added in January'19 by Idea Cellular executive without my consent and raising monthly bill since 4 months, i requested / complaint by mobile & email several time to remove other number but still no action is taken by Idea cellular.
Even I paid every month of bill of my primary no still Idea cellular has closed my services from 06.05.19 to 16.05.19, then i paid extra INR 967/- for another no which I am not using as I was facing issue as my number is added with banking & Aaddar, EPFO etc.
I had complaint many times to remove other no but were not removed the same and charging me continuously.
I complained on customer care in last week of Jan or 1st week of Feb, visited a March at vodafone store at yamaha vihar barola sector 49 noida and vodafone personal told that complaint registered.
10 days back I visited to Alpha commercial complex greater noida for the same. He denied to register any complaint.
I paid bill amount every month for which I am liable and not paid for another number which added on me by fraud by Idea executive, hence I didn't paying.
You are requested to please register my case and take action against Idea Cellular and help to refund my money.
[May 20, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified SupportIdea Cellular Customer Care's response, May 26, 2019
As per our recent communication, we've raised your concern under ref. no. C[protected] which is expected to be closed by 27/May/2019. Your patience & cooperation is much appreciated while we work on this.
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