Idea Cellular — other number added by idea cellular with my primary number without my consent and not removing after several complaint request

 
2 Reviews
Noida, Gautam Buddh Nagar District, Uttar Pradesh, India
 amit24031988 on May 19, 2019
Dear Sir /Madam,

Ref. to the subjected, one other number has been added in January'19 by Idea Cellular executive without my consent and raising monthly bill since 4 months, i requested / complaint by mobile & email several time to remove other number but still no action is taken by Idea cellular.

Even I paid every month of bill of my primary no still Idea cellular has closed my services from 06.05.19 to 16.05.19, then i paid extra INR 967/- for another no which I am not using as I was facing issue as my number is added with banking & Aaddar, EPFO etc.

I had complaint many times to remove other no but were not removed the same and charging me continuously.

I complained on customer care in last week of Jan or 1st week of Feb, visited a March at vodafone store at yamaha vihar barola sector 49 noida and vodafone personal told that complaint registered.

10 days back I visited to Alpha commercial complex greater noida for the same. He denied to register any complaint.

I paid bill amount every month for which I am liable and not paid for another number which added on me by fraud by Idea executive, hence I didn't paying.


You are requested to please register my case and take action against Idea Cellular and help to refund my money.

Complaint Status


[May 20, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Idea Cellular Customer Care's response, May 26, 2019
Dear Customer,

As per our recent communication, we've raised your concern under ref. no. C[protected] which is expected to be closed by 27/May/2019. Your patience & cooperation is much appreciated while we work on this.

Regards,
Lakshmi
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Didn't connect any call either outgoing or incoming but the phone display signal bar is full. cant access net
Idea Cellular Customer Care's response, May 22, 2019
Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lakshmi

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    Idea Cellular - other number added by idea cellular with my primary number without my consent and not removing after several complaint request