[Resolved] Idea Cellular — otp messages from banks & other sites

[Resolved] Idea Cellular — otp messages from banks & other sites

G Geork from Idukki, Kerala Jul 10, 2018

I have been trying to resolve this matter since 5 days. In this day and age I'm not sure how a company like this is surviving with such sub-par services. I am unable to receive OTP's or messages from any website. All I get are IDEA offer SMS'. I'm not getting SMS messages for Courier tracking, Banks, Google verification, App verifications etc. I'm able to get them on my good old BSNL number. My ticket raised on 5th July 2018 is still unattended. On my last call I've been told that they have an application problem so they cannot check the status of my issue. Is anyone from IDEA listening? Do let me know if I have to get an Airtel or BSNL number instead of this. Was this information helpful? No (0) Yes (0)
Sep 12, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 09, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. As per our discussion on the call you do not wish to escalate the concern. We would want to know if the concern is resolved. If you are receiving the bank OTP and incoming messages. If you are still facing the same concern, we will ensure to work on the same and get it resolved. Regards, Neha
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Comments

Chig Laden

from Gurgaon, Haryana

Jul 11, 2018

My services of idea no. [protected] is closed. I am not able to make calls. Contact me soon or resolve issue or i will change my service provider.

Idea Cellular Customer Care's response, Aug 9, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Neha