[Resolved] Idea Cellular — Postpaid services stopped though payment done through net banking | |||||
This is hiren bharadwa. I have been using 3 postpaid connection of idea cellular as mentioned below. 1. [protected] - postpaid connection 2. [protected] - postpaid connection 3. [protected] - postpaid connection I paid my full bill amount on due date 16-dec-2016 only but still they are frequently calling and also stopped my services. They are not taking my complaint for my last 2 numbers. Following are the payment details for all the connections. Postpaid sim no : [protected] Bank : kotak mahindra Mode of payment : net banking (Through pay postpaid bill) Receiver/beneficiary name : idea cellular Bill amount : 955.35 Transaction reference number : [protected] Postpaid sim no : [protected] Bank : kotak mahindra Mode of payment : net banking (Through pay postpaid bill) Receiver/beneficiary name : idea cellular Bill amount : 344.72 Transaction reference number : [protected] Postpaid sim no : [protected] Bank : kotak mahindra Mode of payment : net banking (Through pay postpaid bill) Receiver/beneficiary name : idea cellular Bill amount : 409.58 Transaction reference number : [protected] Please take it seriously. Their representative on the call are also not doing the action based on customer request and do the false commit to the customer. Thanking you in advance. Hiren bharadwa, Email : hiren. [protected]@gmail.com Mobile : (+91)-[protected] Was this information helpful? | |||||
Jan 19, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Dec 19, 2016 Idea Cellular Customer Care's response Hi Hiren, We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon. Regards, Esther Verified Support Dec 19, 2016 Idea Cellular Customer Care's response Hi Hiren, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Raj | |||||
 2 Comments | |||||
Comments
Please provide my mo no [protected] statment of incomeing and outgoing calls and SMS in 05/11/2016 to 12/12/2016
Idea Cellular Customer Care's response, Dec 20, 2016
Verified Support
Hi Sanjay,
Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.
Regards,
Esther
Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.
Regards,
Esther
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
My Uncel Darshan Singh using idea sim card no. [protected], please I want incoming & outgoing call details in my email Id.
[protected]@gmail.com
Thanks & Regards
Khanna Manu
Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.
Regards,
Esther