[Resolved] Idea Cellular — regarding recharge-money deducted twice for the same recharge | |||
I have first recharged my idea prepaid no.-[protected] with 119 for unlimited calling pack dated-28 feb 2018, order no.-[protected] and [protected]. Amount got deducted from my sbi account (I use phonepe app) but i didn't get a confirmation that the recharge has been successfully done and page was not getting loaded. I waited for some time then i tried again doing same recharge and it got successfully recharged and i got confirmation also for the same, after few second the first recharge has also got confirmed. Now my concern is that both the recharge are for same pack. Please if you could refund the second recharge of 119 any how it would be really appreciable thanking you in anticipation. I'm enclosing here the screenshots of my transaction on phonepe app Was this information helpful? | |||
Apr 3, 2019 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 03, 2019 Idea Cellular Customer Care's response Dear Customer, We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist. Regards, Prajakta Mar 04, 2019 Updated by xry001 yeah! i received a call...by number: [protected]...guy was saying that he was speaking from idea cellular costumer support...and he asked me to send the a link(massaged me separately by number: [protected]) on a number which is: [protected] with my bank registered mobile number to get my refund from idea company...is it true call or fraud? i am attaching here screenshots of that conversationand second thing is that if call is true then why they are asking to send links by my bank registered mobile number...when i did that i got notifications As; "Dear Customer, your registration for BHIM United UPI Pay App app to access your bank account has been started. Do not share your Debit card details/One time password or OTP/Expiry date number to avoid any financial loss. If it is not initiated by you, please report immediately to your bank helpline no.[protected] to avoid any financial loss" what does it mean? are they are registering my mobile number to an application to access my bank account? simply if you want refund my money just return it to my original payment method...i think there is no need of authorization by costumer. as many online merchant do and i made payment via phonepe app so you should refund to phonepe not in my bank account directly...!! hope you will understand now! why i did that...kindly think on it. and notify #Thankingyou!     | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
then we recharged again then it is successful, the bank was informed through a letter money was in ideas account.
simply if you want refund my money just return it to my original payment method...i think there is no need of authorization by costumer. as many online merchant do and i made payment via phonepe app so you should refund to phonepe not in my bank account directly...!!
hope you will understand now! why i did that...kindly think on it. and notify
#Thankingyou!