[Resolved]  Idea Cellular — reverse my wrong number recharge

Today, i recharged a number which was wrong number. Recharge done by paytm app and my correct number is [protected] and ref i'd[protected].
Please look into the matter as soon as possible
This ref i'd is taken from my recharge inbox of paytm. Wrong number is [protected] this is switch off so i'm not able to contact to sim subscriber so please help me.
Thank you
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Feb 17, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 15, 2020
Idea Cellular Customer Care's response
Dear Customer,

We established the call to you on your provided contact number, but the same was disconnected. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your convenient time to connect with you and we'll be happy to assist. Also, you can contact with us on 12345 or 198 for any further assistance.

Regards,
Prajakta
Complaint comments 

Comments

Hello
Sir/Madam
My Name is Gulam Aziz
Mobile [protected]

I tried More than 20 Times For portout Request from Idea Cellular
But when I call to Idea costumer care
They said you cant get Unique Code before 10 jan 2020
But i want to portout my sim From idea
Idea Cellular Customer Care's response, Jan 15, 2020
Verified Support
Dear Customer,

As per our record, we've informed you that the request was raised for the mobile number portability towards the mentioned number and the same has been completed successfully.

Regards,
Prajakta
Recently, all networks have increase their internet prices including Idea. I use Idea network since years. But from the day they have increased prices, my Idea internet is working poorly. Seems like they decreased the quality with the increase in price.

Looks like I have to change the network.
Idea Cellular Customer Care's response, Jan 15, 2020
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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