[Resolved]  Idea Cellular — Unacceptable behavior of idea showroom executives

Address:

Pune, Maharashtra

as my sim card is an old one, it cannot be converted into a micro sim and hence i require a new micro sim card. I visited the Pune (Aundh-Universal) Showroom, they said these sim cards are not available and will be available after 8 days. i visited the showroom again after a few days and again they dint have the simcards. They gave me a form (Customer Request Form) with their stamp on it and told to visit Law College Road Showroom. ALSO I CONFIRMED FROM THEM WHETHER SOMEONE ON MY BEHALF CAN COLLECT THE SAME AS IT IS NOT POSSIBLE FOR ME DUE TO CLASH OF OFFICE TIMINGS AND THEY CONFIRMED THE SAME. Next Day I called up The Law college Road Showroom, the number turned out to be connected to the customer care.([protected]) As I had no other contact number of the said branch, I called up another branch near my place i.e. the sanghvi branch and the confirmed the availability. I sent my daughter with the form duly filled and signed along with the self attested pancard and voter id proof. Initially the employees there did not attend my daughter properly and later refused to issue the sim card. She called to the customer care and the customer care executive told her that as per TRAI Rules, the in person verification needs to be carried on and hence the same person must be present to get the card. On discussing the issue with executive, the executive asked to hand over the call to the showroom executive. The showroom executive VERY RUDELY CUT THE PHONE SAYING I AM BUSY ATTENDING ANOTHER CUSTOMER. Later my daughter returned home with a new customer request form bearing the stamp of Sangvi Branch and they told her that fill this form and attach the same documents and get it the next day. MY COMPLAINT IS THAT IF THE AUNDH BRANCH EXECUTIVES DINT KNEW THE TRAI GUIDELINES THEY SHOULD NOT HAVE MISGUIDED ME. ALSO THE EXECUTIVES SAT SANGHVI BRANCH SHOULD HAVE SHOWN SOME COURTESY TO SERVE THE CUSTOMERS. All this incidences took place between 1st June 2015 to 24th June 2015