[Resolved] Idea Cellular — wrong recharge I want refund | |||
Dear sir, I have recharged for rs. 199/- on 06/08/2018 through amazon pay app with below reference number. Operator reference number: hr[protected] Wrong mobile number : [protected] Correct mobile number : [protected] Date & time of transaction: 21/09/2019 I have called the customer care to reverse the recharge and transfer the recharge to the correct number. No one is ready to listen and help me in this regard. Is it always the case that no one will ever make any mistake while recharging or you don't care to resolve such issues? Please assist. If i don't get proper response, i might have to approach consumer court to get justice in this case. Was this information helpful? | |||
Oct 24, 2019 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Sep 23, 2019 Idea Cellular Customer Care's response Dear Customer, We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist. Regards, Prajakta | |||
5 Comments | |||
Comments
It has happened manier times that this message comes with a random website link and my balance gets deducted automatically. This is some fraud or vulgar website. Shall I get refund since it happened right now this hour only.
Idea Cellular Customer Care's response, Sep 27, 2019
Verified Support
Dear Customer,
As per our recent communication, we would like to inform you that your concern has been raised under 1-328221655898 is in progress and accepted date for the complaint is 05/10/2019 & we will get back to you at the earliest.
Regards,
Prajakta
As per our recent communication, we would like to inform you that your concern has been raised under 1-328221655898 is in progress and accepted date for the complaint is 05/10/2019 & we will get back to you at the earliest.
Regards,
Prajakta
Hyy my idea sim is showing. ..no service from so many days i have tried everything ..plcguide me wht should i do now? ..
Email - [protected]@gmail.com
Pl contact me on this for the assistance.
Email - [protected]@gmail.com
Pl contact me on this for the assistance.
Idea Cellular Customer Care's response, Sep 26, 2019
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta
Call and sms detail
Dear Sir,
My number is [protected]
I need my idea call detail for last 2 montsh please send to my mail id all in comming and outgoing telephone number also need. my e-mail id - [protected]@gmail.com
Plz sir help me to find out my deleted call history and all sms data...
Plz sir
Dear Sir,
My number is [protected]
I need my idea call detail for last 2 montsh please send to my mail id all in comming and outgoing telephone number also need. my e-mail id - [protected]@gmail.com
Plz sir help me to find out my deleted call history and all sms data...
Plz sir
Idea Cellular Customer Care's response, Sep 26, 2019
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta
Hello Team,
I have received unknown number call on my idea number +91 [protected] so please report below number and take strict Action.
Please report the number : +[protected]
Regards,
Zakariabalesaria.
[protected]@gmail.com
I have received unknown number call on my idea number +91 [protected] so please report below number and take strict Action.
Please report the number : +[protected]
Regards,
Zakariabalesaria.
[protected]@gmail.com
Idea Cellular Customer Care's response, Oct 2, 2019
Verified Support
Dear Customer,
We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.
Regards,
Prajakta
We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.
Regards,
Prajakta
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta