[Resolved]  Idea Money — fraudulent transactions to idea money wallet

Address:

502319

Hi,

I have been receiving fraudulent calls regarding by sbi card from last 1 week, i keep disconnecting the calls, even after disconnecting they tried to reach me providing all my information (Card num, exp date, dob, address).

Sbi also provides otp to the email address, got to change all the details of my personal email ids, bank accounts.

Yesterday at around 3pm received a fraud transaction of rs.4998 on my card ending in 6843 bearing with name monica and immediately blocked the card as it was only after 5min of transaction i called the sbi asked the representative to cancel the transaction, they said it is not possible. Later when i noticed the charge was in memo debit.

Today ie., on 10th oct when i called and asked regarding the memo debit they said the funds are not claimed by merchant yet and if not claimed in 7 days the charges will be reversed to the card, so i asked to stop the transaction and the id provided by sbi is t18027. They replied its not possible.

I have been using cards from different banks since last 3 years, never this situation raised. Only after started using sbi since last 1month this issue happened yesterday.

There were no sufficient funds on the card, now i need to pay the over amount charges because of the unauthorized transaction and sbi is not able to cancel the transaction as well when merchant has not claimed.