IDFC Infrastructure Bond — Details not yet updated

Address: KFin Technologies Private Limited (Unit: IDFC FIRST Bank - Bonds), Selenium Tower B, Plot No. 31&32, Gachibowli, Financial District, Nanakramguda, Serilingampally, Hyderabad 500 032, Telangana, India

Kind Attention KFin Technologies Private Limited

This is with reference to the Redemption of Folio / DP Id & Client Id No: IDB0210061. ( Ms. Mukti Prasad - Before marriage -- Mukti Trivedi )

This is the second time I am writing in the Consumer forum .

I have written several times in last few days ( sent emails on the dates --- 13th January, 3rd February, 5th February, 6th February, 9th February ) that my registered address and name after marriage has changed.

But every time I write email to "einward.[protected]@kfintech.com", your representative Ms. Swetha Balashetty from Corporate Registry,
KFin Technologies Private Limited, replies that last date for updating Bank Mandate is over on 01/Feb/2021 and she will send the Demand Draft to the old registered address. The maturity date for Bonds is 21/02/2021.

I received such emails from her three times on 5th February, 6th February and 9th February . In all three emails, she replied with the same message.

In my email dated 13th Jan, 2021, I have already shared my Bank information by sharing the scanned copy of the cancelled cheque and also the first page of the cheque book which also mentioned my current address .

WHY DO YOU WANT TO SEND THE DD TO WRONG ADDRESS?
I have relocated from that old address.

I have also shared the copy of the ADHAAR card as well as copy of the PAN Card via email "einward.[protected]@kfintech.com "

Please update the latest address, My Name and Bank Details to avoid loss and further delay of my Demand Draft.

I request you to kindly do the needful as early as possible and confirm the same to me .