IDP IELTS — unorganized test center

I took idp general training test in amritsar at humble una on 7th of september 2019. I had a terrible experience at that center. It was such a disorganized management at the center. The test was suppose to start at 1’o clock. But in actual it started at 2’o clock and no one cared to inform the candidates about the reason for the delay. Later on one of the candidate asked the invigilator about the delays and they told them that there system is not working. Why everything was tested prior to the exam. There were people who came from far and there family waited in such a hot weather without any notice for about 2 hours. Alot of people wanted to complain about this but no one actually told us the proper way to address the issue.

Not only this. My speaking test was held 8th september 2019 which was at comfort inn aistonia, amritsar it was equally disturbing and horrible experience. The guys who were doing the registration were harassing people including myself. They asked to people to give them 2 xerox copies of the passport. As per i am aware, its nowhere mentioned in official idp email that we need anything else expect official id (Passport). Still people tried to get the xerox from the hotel reception (Advice by idp staff) and they were charging everyone way more cost than needed. They charged 50 rupees per copy which is normally 2 rs per copy.
However i managed to get the xerox from somewhere else which was about 30 minutes away from the test location and the time i got back to submit those copies. Staff told me they need colored copies. Although i have seen them accepting black and white copies from other candidates. I said this is all could get and the guy replied back i won’t be getting my results because i did not submit my photocopies in colored and refused to accept my black and white photocopies and walked away.

I am hoping that anyone would take this serious and action against this harassment of the test candidate by such people and they should be punished or terminated from the designation for such behaviour. This has never happened to me. I have taken a test in canada as well and that was a really good experience but compare to that, this was terrible conduction and staff.