IFB Industries — Poor IFB Service No Intimation of Free Warranty Service Led to Machine Malfunction

I purchased an IFB SERENA ZXS 7KG washing machine on 22/07/2021 (Invoice No. SLA[protected] with a 4-year warranty valid till 21/07/2025, which included four free services. In these four years, IFB never informed or reminded me about these services. Because of this non-intimation, the machine has now developed a malfunction.

After multiple follow-ups with customer care and service teams, IFB continues to repeat that the product is “out of warranty, ” completely ignoring the negligence in not providing or intimating the free services that were part of the warranty rights.

This is a clear service failure and lack of accountability from IFB. I request IFB management to take this complaint seriously and resolve the issue without charging any service fees. Very disappointing experience from a brand known for service quality.