IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
Submit a Complaint
4733
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
328
down
135
1860 425 5678  (BSNL & MTNL)
up
284
down
145


Mobile:
Mobile:
up
213
down
133

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4733
Pending
31
Resolved
3100
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB Industries — unethical and unattended behaviour on demonstration

 Bijoy21 on Mar 29, 2018
I have bought an IFB microwave on 26th March. I was promised it would be installed as well as a demonstration for the date if 29th March between 11-11.30. I have been waiting for the service men but nobody has turned up and the customer care is unresponsive/ careless. the company is not bothered to answer calls or bother to speak to the customer if there is any inconvenience, I would like for this matter to be looked into as it really important....
Complaint comments  Read comments Complaint category Appliances

IFB — poor service response and quality of the product

 vkkapadia on Mar 27, 2018
I bought a washing machine, Senorita VX, IFB 4 years ago which in turn had problems of broken drum and belt 2 weeks ago. My concern is your service man attended the product in september month 2017 and this problem looks far ahead of it then why he didn't tell this to me that time when my product was already under the warranty period. If he is not capturing it than what's the purpose of service. This is really unexpected from IFB which is a world leader in this area.

In addition to this, also the technician who attended the servicing few months back came to my house asking for warranty...
Complaint comments  Read comments Complaint category Washing Machines

IFB Washing Machines — water leakage

 LALITHA NAGIREDDY on Mar 26, 2018
After starting the washing machine... The water does not leakes. But after some time, the water startes leaking. There is some problem in washing machine. May be due to the effect of rubber. The washing machine does not working properly due to that leakage.So some of the dust is inside in the washing machine. This dust particles were not washed away from the washing machine. So the machine doesn't working properly....
Complaint comments  Read comments Complaint category Washing Machines

IFB — how services is provided by ifb

 farzana mansoori on Mar 23, 2018
My machine is under warranty. On 9 march the washing machine stop working, so l lodged a complaint on 10 march. Within 24 hrs the technician came and replaced the lock of the machine charging 1249/-. After the technician was gone i started the machine on express 15 and it was stop in between. So i gave a call to the service center on the same day, but the technician didn't come up for 2 or 3 days. Then how the technician came and replaced the rubber charging 1850/- and there were also some panel issue, so he said he will replace it after 2 days. Today is 23 march and he didn't show up. After constant...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — ifb washing machine complaint not attended

 P.Malhotra on Mar 22, 2018
His is to reference to IFB Washing Machine model IFB W/M Elite VX 7 kg 1000 RPM serial no.[protected] purchased on[protected]

Your kind attention is invited to the complaint No [protected], dated[protected].
Accordingly a technician visited on[protected], charged Rs590.00 as service charge and reflected for the change of drum (tub). Again an amount of Rs 8590.00 was paid on[protected] towards the cost of the new tub. It was observed that the tub for replacement was a used tub, even this was pointed out to the technician and this has been confirmed as the amount has...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — unethical behaviour - dishwasher not returned yet and no idea where it is. [Resolved]

 Sapana Rawat on Mar 20, 2018
Our dishwasher was taken for repair on feb 2nd by vigneshwar enterprises, an authorised ifb service provider located at 4th cross, 6th main, gokula 2nd phase, mathikere, bangalore. They returned it in a week and showed that it all worked fine. It did, so payment was made. A couple of hours later i tried to operate it and it didn't turn on. I called the service engineer who didn't pick up his phone so i messaged him saying that its not working, please come and take a look.

After chasing him and calling the franchise office and the manager (Who is forever traveling and never picks up...
Complaint comments  Read comments [2]Complaint category Appliances

IFB Industries — washing machine eleena steam

 tejovathy on Mar 19, 2018
I have bought IFB washing machine and and disappointed with the service they provide.
They are totally irresponsible people. Every time i call customer care service, they say they will escalate the matter, but obviously nothing happens. fed up of calling customer care service. i have booked 1st complaint on feb 8th . till now the problem hasnt been sorted. the technician who comes also is so inefficient, he cant identify the problem.such a worst experience with IFB. very interesting to realise such a big company maintains poor services for customers. you must know that customers are not fools....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — air conditioning malfunction [Resolved]

 Anandhan Mani on Mar 19, 2018
We bought ourac on 31.03.17 frm vasanth n co tuticorin. Within a year of usage, encountered malfunction 3 times. We arefedup with this totally. Send us help to repair it thoroughly, or else will be left with no choice other than resorting consumer court. Deep agony of the consumer
Ifb split a/c iacs12ia5tgc r410a 1t 5s
We ve sought for remedy thus for 3 times, now this is the fourth time we are having the problem with same ac.
Everytime w have make a call and wait for someone to attend us'to got it repaired.. It is kinda leaving us with huge disappointment and annoyance.
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — front load washing machine, model number - elena aqua sx 1000 12969150730070852 [Resolved]

 SOMA MANDAL on Mar 17, 2018
I have purchased one washing machine of ifb make of the above mentioned model from khosla electronics pvt. Ltd at garia shop kolkata on 16/11/2015 (Tax invoice no 2624/1516/16688). As per the warranty card 4 free service is to be given by company. Out of four services one service is given by the ifb company and they have made phone calls two times to attend for service but nobody have come. Recently one message received that the customer doesn't want avail the service. Therefore, i earnestly requested to arrange for service as per the the terms and conditions....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — pending repair of ifb washing machine [Resolved]

 Naresh Kumar Nijhawan on Mar 16, 2018
I lodged a complaint of washing machine on 17.218 which moves during spinning, new trolley was installed on advise of your vendor, but machine still moves on spinning. I again lodged complaint on 13/3/18 and talked to sh sunil sharma and sh ayush stationed at chandigarh, but in vain. Even the ticket no is not coming on registered telephone no [protected]. Kindly get the defect rectified and see whether the replacement of trolley was actually required....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — free service [Resolved]

 Vaitheeswaran Vicky on Mar 15, 2018
Hello team,

I've bought ifb washing machine front loader 6 kg in 2016. Right now i'm not facing any issues. Day before yesterday (14th march 2018) i got a call from ifb stating fo free service. While enquiring them they said no charges. But once the person visited the machine, he told to clean the drum that costs 3000rs/-. And he insisted to clean with the ifb powder only.

We are using other brands only. While we resisted tio change, he didn't service the machine and he left the place. Moreover your powder brand rates is differed from the persons with whom i spoke...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB — ifb complaint token number is 1001074568. [Resolved]

 rupshinde.1 on Mar 15, 2018
Hi,

I lodged the complaint on 15 feb 2018 ifb micro oven which didnt get start. My token number is [protected].

It's so unfortunate that your people did not have the courtesy to fix the problem till the today. As per ifb commitment the problem will be fixed with in 48 hrs of complaint.

When ever i called the customer care i am getting the false assurance stating that it's going to be fixed today. (I really dont know which day). Every time they will give different phone # of the service provider which is either wrong number are no one will pick the call....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — ifb washing machine - draining not happening [Resolved]

 Venkat Subramanian R on Mar 14, 2018
I got ifb washing machine elite aqua sx 7kg having draining issue and lodged complaint with ifb customer care vide # [protected] on 13th mar and till now no response, called again to service center, they told to talk to area sales manager ms vinutha [protected], called morethan 15 times she is not picking the call, really getting upset on the service...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine wm senator smart touch sx [Resolved]

 sewakendra on Mar 13, 2018
Please refer to our washing machine

Sir we have made more than 42 complaints and we are still complaining:

Manmohan singh
Mobile no. While booking: [protected]
C 82, west azad nagar, street no. 1, delhi - 110051

Purchased via paytm order no.: [protected]
Dt: 14 sept, 2016, from
M/s kbm electronics in cs-1/32, lalita park, main vikas marg, laxmi..

Current mobile: [protected]

Sir since last 18 months, we have made more than 42 complaints, and still following customer care:

1. For the...
Complaint comments  Read comments Complaint category Washing Machines

IFB — damage made during service [Resolved]

 Antos on Mar 13, 2018
Choolaimedu, Chennai. On Saturday (10/3/18) my IFB Washing machine Elena DX was in the last rinse cycle and the belt got cut. Subsequently the machine itself drained water and we took out the clothes without spin and gave complaint.(10.31 hrs to[protected].Since no response, we again gave complaint on 12/3/18 @ 2.26 pm. I came to understand that only 2nd time it got registered. Service man from Royal Enterprises, Korattur, came and changed the belt for ₹960/-. Even though it is under AMC and will be due in May, he insisted for new AMC @ ₹5130/- minus ₹1000/-. Yet we still signed the AMC...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — no response for ticket number 1000988963 [Resolved]

 Murali murali ramasamy on Mar 12, 2018
The IFB Washing machine (EVA AQUA SX 10890) caught fire and we informed your customer executive regarding this issue, By which they came in person and investigated the situation.

He informed that the product will be replaced as soon as possible its been 2 months since then and still no replacement has been made.

Warranty copy has been attached for your reference

Please take action immediately on the same....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — pathetic service by ifb washing machine and their engineers

 drnamrata on Mar 12, 2018
I have taken IFB Elena 6kg Front load in July 2014 and ever since then I am facing a lot of problems with this machine.
My clothes are being torn. Literally there are holes bieng created on my clothes. I have logged complaints several times, IFB engineers have come several times
and changed something or the other but there seems to be no improvement.
I suppose there will be no improvment since your product itself is faulty and useless.
Your quality team and engineer last visited on 2 March 18. Prior to this there have been several enginers who have come and changed something...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — without logging call [Resolved]

 Mohan6516 on Mar 12, 2018
Hi team,

I purchased IFB washing machine .at the time of installation only engineer had come and installaed.After that no one visited. but iam getting message regularly, your complain has been logged .After 4 hrs getting one more message, it has been resolved.No one visited and nothing done since 4 years.Why it's getting.Suspecting franchisee or engineers loging calls as Preventive maintainance and closing .

Today i received call no: [protected].and it has been closed with successfully resolution.This is something wrong on ground level .

Take it serious...
Complaint comments  Read comments Complaint category Washing Machines

IFB — warranty period service

 umashankarv on Mar 12, 2018
I have raised a complaint with IFB on 7-Mar (ticket no. [protected]) for resolving an issue in my washing machine. This under warranty period and no one from IFB attended to resolve the problem nor they contacted us again. This is the second time I am facing such problem with IFB. Not happy with their customer service....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — fooling people by selling their unsold product [Resolved]

 Ameya Mogre on Mar 10, 2018
I bought a trolley for ifb front load 6 kg full automatic washing machine.

I was informed the cost of trolley is 1600 than when they came for installation they charged me 1850.

Your agent said that are transportation charges. Hardly 2 kg trolley costed me 250 for transportation.

Beyond that we were forced to purchase the trolley stating warranty will void if we use any other trolley.

They claimed it and confirmed that trolley is rust free.

Its not even 3 months and trolley is rusted please find the photo attached for the...
Complaint comments  Read comments Complaint category Washing Machines

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