IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 67%
Submit a Complaint
4680
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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406
down
166
1860 425 5678  (BSNL & MTNL)
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304
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161


Mobile:
Mobile:
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240
down
148

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
67%
Complaints
4680
Pending
59
Resolved
3107
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (340)

IFB Industries Complaints & Reviews

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IFB Industries — poorest service of washing machine

 vinay89 on Oct 4, 2018
I had taken AMC for my washing machine in Dec 17 and my machine is not working since July ‘18. I had called so many times at customer care and service centre but nobody is bothered to get it repaired. Part is pending with company and company says part has reached to service centre.

Now since 15 days, service centre is not receiving my phone. I will have to take some legal action.

Kumkum Agarwal
Kasganj207123
[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — bill not received for the payment

 jseranna on Oct 4, 2018
Hi Team,

I own IFB front load washing machine. from past few days it was not working properly.

on 12th of September i have raised a service request with the ID [protected] to help me on correcting/repairing the IFB washing machine.

after couple of days technician came to my house and told me that one of the part is water damaged and needs to be replaced.

after few days he came to my house and replaced the part and charged me 2750 rupees.

When asked for the bill, he told me that i will get it through e-mail.

after...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — about your service partner multi appliance service center

 lima77 on Oct 4, 2018
On the date 22/09/18 i call coustomer care for my washing mechine repairing (Bad vivretion sound) and they referred to multi appliance service center for attened my mechine work job. Their service man (Balaram sarker) attened and open the mechine, cheked and say ok and no problem in mechine and say for continue thr washing work in the mechine. He also received 450/ visitng charge and say within 15 day any service work done by us from the but said date. But after 2 day water line is not work properly and mechine not working. I complain them and they say that visiting charge will pay. But their receipt...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb diva washing machine

 SV Subba Rao on Oct 4, 2018
I am having the diva washing machine and i have entered into amc on 4.8.2018 vide receipt no.894 of m/s ifb authorized service centre, nellore (Rs.4500/-). My washing machine is have a problem with front door from august 2018. I have been giving complaints to customer care and i get a ticket number. But in 10 days time the ticket is getting cancelled. I have contacted the authorized service centre, they are saying that it is not updated in their system and they are unable execute the complaint. I have a very bad experience with the nellore service centre. Even after paying the money the services...
Complaint comments  Read comments Complaint category Government Organizations

IFB Industries — providing horrible service experience, problem persist from 5th september 2018 [Resolved]

 Achintya Kumar Saha on Oct 4, 2018
I bought a IFB Microwave oven in 10th March 2018. unfortunately it stop working in September 2018. I raised a service request and company provide me Ticker No [protected] on 5th Sept. 2018 and and the company sent the technician on 8th sept. The technician on inspection informed that the fuse and condenser is out of order and need to replace. After that till to day i have contacted customer care several time, every time they assured me and continue to provide new ticket no by cancelling old one, and sending me SMS ' Tkt *****, was requested for cancellation owing to?'
In the mean time i have...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB — ifb service took 60 days when under amc

 radcaesar on Oct 4, 2018
I always ask my friends to stay away from ifb. Poor service and cheater in india.
My washing machine is under amc and we paid 3800 inr for the same. Registered a complaint 40 days back and till now it was not fixed. I make this complaint on behalf of my brother.

Complaint #: [protected]
Name: saravanan s
Dealer name: nivitha enterprise, neyveli[protected]
Technician #: [protected]

He got money from us and disappeared. Didn't pick calls after that. It is around 45 days now and the machine is dead.

Haven't seen a cheat...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb serena 5.5kg washing machine is not working

 patelketanr on Oct 3, 2018
I had a complaint at toll-free number as machine was not working. On the next day, some other company person came and says they do attend the calls of ifb for those which are out of warranty period. His took 300rs as visiting charge (Which is too much) and tell me that a pcb board needs to be replaced which will cost around 3200rs. I wounding about the price and i can't understand why the board cannot be repaired. It is simply loots of customers money. My machine is serena 5.5kg.

May i know what is the actual cost of my pcb board and what is the cost of it?

Also why...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — elena dx washing machine 5.5kg

 rajesh mvvn on Oct 2, 2018
Problem in my washing machine motor not running due tor carbon brush faulty, i have registered complaint in ifb, complaint # [protected], after many days calling service technician had visited my home and committed to change out full motor instead of replacing carbon brush which costs hardly 100 irs, i requested to service technician provide carbon brush, he has told me ifb company not providing carbon brush, if any problem found in carbon brush they use to change out enter motor which will cost me 4250 irs. This is really big cheating by ifb for their customers now i am struggling to get fix my...
Complaint comments  Read comments Complaint category Products & Services

IFB — less cooling on air conditioner

 Sameeha on Oct 2, 2018
Your service is very poor your agents are not giving better services to the complaints that we are giving. I had called them several times. There is less cooling in the ac and sometimes it is not working properly. Though there are so many agents they are neglecting the complaints that we are giving. If you are not giving us better service the only way is to sell the product. So please give us better service....
Complaint comments  Read comments Complaint category Appliances

IFB Industries — washing machine spinner not working

 Priyam Pandey on Oct 1, 2018
You have extremely poor service.
My washing machine's spinner is not working. It is under AMC.
No one is coming to repair it.
I registered a complaint on 28th sep 2018 and it got cancelled automatically.
I registered a complaint on 1st oct 2018 again and it has got cancelled.

I am really going to sell it now if you people do not send any one. You are gonna have a downfall because customer care is really not your cup of tea....
Complaint comments  Read comments Complaint category Home & Garden

IFB Industries — not responding for serv8ce since 45 days

 joelrajkumar patnaik on Sep 29, 2018
My name is rajkumar and my number is [protected].. I complained about my washing machine on aug 13. It is in amc.. No body came for service long time. After 15 days i complained again. But the same situation happend.. Finally i complained to the area manager. His number is [protected]. Then he send some body and they told us that mcu is damaged.. After they went this is 15 th day yet the machine was not repaired.. I am very unhappy. Samsung service is more better than this.. I never recamond any people to purchase ifb washing machine.. Please improve ur service.. Otherwise ur company loss it's good...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB — ifb machine vibrates during spin

 Surendra Chouthai on Sep 29, 2018
Hi,

Below are the request number raised in ifb support

[protected] — dated 13-aug-2018
[protected] — dated 24-aug-2018
[protected] — dated 26-aug-2018
[protected] — dated 08-sept-2018

Ifb washing machine which is under amc

Issue stared with belt cut, after engg visit started observed that issue got resolved and one more issue reported "water not heating" for which one more request raised, after engg visit whole body of ifb washing machine observed shock for same one more request raised, after engg visit ifb machine...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb dishwasher zephyr dx

 govindpant on Sep 28, 2018
I am sad to inform you that dehradun service center is very very inefficient in providing service to the customer. Tkt no[protected] has not been rectified so far. This has happened in spite of my repeated phone calls to the service center.

I would like to inform you that i have following ifb products : -
Washing machine,
Dish washer,
Refrigerator,
Chimney,

When my refrigerator went off, it took three months to rectify the same.

Not only that, i had reported for cleaning of my chimney. It had become dangerous for further...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — problem with servicing washing machine (executive plus)

 iray on Sep 28, 2018
I lodged a complaint with ifb (Complaint no.: [protected]) for service of my executive plus washing machine as it was not draining water after washing. On visit, the service person told that the drain pump is to be replace. He tried to replace the existing drain pump with one, which was already corroded. I refused to accept the same. Then he visited next day with another pump, which is neither having price tag nor is in sealed packed condition. On enquiry he informed me that the price of the pump is rs. 2595/-, which is in addition to his visiting charge of rs. 590 (Including gst).

On...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb microwave oven : training and briefing

 col.patel@gmail.com on Sep 28, 2018
We had purchased an ifb oven from reliance digital store - seawoods mall, seawoods, navi mumbai on 15 aug 2018. Item was delivered to us at our residence. After delivery, we havent got training and briefing regarding usage of the oven. A person came to our residence when we were not at home. Subsequently, he said he would provide training over phone. We tried calling him up, but he didnt pick up our phone.
Later, we got a call from ifb - goa from a lady asking about the training/briefing, we caomplained to her that we havent been trained and no one has turned up or called up. She stated...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Industries — serious matter - waiting for last two days for ifb service issue (ticket 1002131380)

 Gaurav445 on Sep 27, 2018
Ifb service contacted me few days back for routine service (In guarantee period). A person came for service on 25 sep and unfortunately while servicing he broke the water inlet pipe and said “sir it is rusted”. Then i saw that and said its not rusted at all and has been broken by you. He accepted the fault after little positive arguement and assured to install new pipe by next day (26 sep 2018)

However, he dint come next day even when i reminded him. I made a complaint to service centre vide ticket number [protected] on 26 sep evening and waited for 24 hours. Nobody called me for...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — washing machine order no 1856 dtd 22.5.18

 nilimapiyush on Sep 27, 2018
My newly purchased senorita wxs pur on 22.05.18, suddenly went dead. Tried level best by asking the company to replace the machine. My machine went dead on 20/09/2018. Technician visited on 22nd & could not detect the problem. He said we will try to change mother board & will check if machine is working or not. I dont want to continue with the same piece. Such an expensive machine should not be dead like this within such a short span.
In order to maintain your reputed brand name, kindly change the machine...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb trolley defective

 Leenanky on Sep 26, 2018
Dear sir madam Its not been a year since i have purchased an IFB tolley fm datar servic s thane for my 8 kg senator Aqua washing machine.the trolley seems to be of an inferior quality it jas started cracking n im afraid my machine will fall n get damaged .this is causing great inconvenience.IFB being a renowned international brand I completely put in trust purchased its trolley instead of any local co. but this experience has caused disappointment in our family. Kindly look into it n replace this piece. Thanking you Leena Anklesaria...
Complaint comments  Read comments Complaint category Washing Machines

IFB — even after multiple complaints ifb has resolved the issue. - new washing machine

 pmajhwar on Sep 26, 2018
I have purchased ifb front loading washing machine - executive plus vx id 8.5 kg i 1400 rpm recently and we are experiencing issues with this washing machine, conditioner gets dispensed in the start of machine. Please help fix this asap!! Technicians that came for checking have no clue or poorly trained on the product, they say that conditioner is dispensed at the start of the machine... Is this a joke.. Please replace the machine if your technicians don't know how to fix!!
Even after multiple complaints ifb has resolved the issue. Highly unprofessional ifb!!...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — service centres of ifb

 Bvrl on Sep 26, 2018
Service centres are not responding to the complaint about our ifb washing machine. It's a worse service provider. We thought it was a great experienced company. But not responding to the public complaints. The agent took money from us to bring the key board of washing machine. While we contacting no body is responding. Please solve the problem soon....
Complaint comments  Read comments Complaint category Washing Machines

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