IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 65%
Submit a Complaint
4619
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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299
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130
1860 425 5678  (BSNL & MTNL)
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274
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141


Mobile:
Mobile:
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203
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132

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
65%
Complaints
4619
Pending
44
Resolved
2981
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (281)

IFB Industries Complaints & Reviews

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IFB Industries — ifb- rcsg washing matching, pathetic service

 Vasu Rajan Shanmugavel on Dec 27, 2017
Ifb - rcsg washing matching, 3 weeks back i have placed a order for ifb - washing machine in ifb - point at thirumangalam, chennai. Store manager mr. Mathan told it will be delivered within 2days. But he gave a false promise. And on that day we was waiting in home spoiling our whole day in a belief that washing machine will come. Then i called him and asked him. He said the washing machine is not available it will deliver after 5 days. Again i asked can you tell me the delivery date and time. He was not able to say the exact delivery date. After 7 days i received my washing machine. While placing...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — I'm complaining about service and your monopoly

 vijaygadhavi on Dec 26, 2017
My name is vijay gadhavi mobile: [protected]
I have front load elite5.5 kg washing machine. Its warranty expired.
Last month due to some water lick-age issue i have call local engineer from urban clap. He has done very good job. But there were some spare part we require to change and he said ifb is not providing require spare parts to them so he can not change it. I cant belive this. So i have call ifb authorize service center and they said we are not giving spare parts to others, if you need to change any spare part our engineer will comes to visit will take 600 visit charge and if...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb fully automatic washing machine not installed properly

 armoorthy on Dec 26, 2017
I purchased fully automatic top load washing machine (Product wm ifb 7.5kg tl75rch - fatl cha serial no[protected] on 17 dec 2017).

The installation was done by technician mr ramchandra, ph no:[protected] on 20 dec 2017. He did not install fully and did not test the spinning.

When we started to use. The machine only washes and it is not spinning. Giving error "us er" we tried with minimum clothes as well. Result is same. It is brand new machine and it is not working. Therefore

I need the machine to be replaced with new one immediately....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — microwave conventional oven

 Almuthawa on Dec 23, 2017
Ifb service is really pathetic. Very disappointing. We got a microwave conventional oven 1year before used it couple of times and stopped functioning. We logged complaint 4times the service man visits says he will bring the spare part in 2days and never turns back. Still the oven is not repaired. The chennai service center people are very lethargic and irresponsible in handling the customers. I'm very sorry to say but would never recommend ifb products to any one. Worst service. Have never faced such issues with other brands they are very instant and prompt in their duties....
Complaint comments  Read comments Complaint category Appliances

IFB Industries — pathetic service ifb washing machines

 Guru Subramanian B on Dec 23, 2017
I've a 2012 model 7 kg front loading machine which was complained with ifb customer care & the servuce techncial can't solve the problem.

There were 2 service center which was fighting for jurisdiction & finally got a serivce techncian attending it on dec 19 2017 who has to say to change the cabinet
I have the complaint/ticket opened with ifb customer service back in oct which was never recorded. As per the local authorised tech, the faulty spare is not available still which is weird....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — white patches on dishes after wash cycle in dishwasher - ifb neptune fx

 vamsibhimireddy on Dec 23, 2017
Ifb neptune fx dishwasher
Material code:[protected]
Sale order: 9710493
Invoice no: [protected]
Registered mobile number: [protected]
The product is under the warranty.
Problem: white patches on the dishes after the wash cycle in ifb neptune fx.
I have been facing the same problem from 3 months. I am continously following up with the customer care and even their escalation points. When ever i raise a ticket with customer care, the techician comes and changes something and says the issue is resolved and closes the ticket at back end without any confirmation....
Complaint comments  Read comments Complaint category Appliances

IFB Industries — not repairing ifb washing machine after request

 KK Meena on Dec 21, 2017
Respected sir,
I am user of ifb washing machine from last 5 years and i have also advised to my relatives and friends to purchase product of ifb but my washing machine is not working since last 01 month. I was busy in a marriage function so that i lodge repair request of washing machine on sunday (17.12.217) with emergency request due to huge collection of un-wash cloths but no service engineer/ technician is not attend my machine.
I again request to you pl repair my washing machine early as possible otherwise i will thought that why i was purchased this company washing machine...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — broken top table

 debapr01 on Dec 21, 2017
I have purchased one ifb washing machine model no-senoritaaqua sx (6.[protected] on 12/10/17 invoice no-k6124/1718/01742 in the name of deb prasad banerjee. Mobile no-[protected]. From khosla electronics pvt. Ltd. Serampore shop-2 hooghly. W. B.
When they delivered the machine their mechanic found that the top table is defective and told that the company will replace the same within a short period.
Sorry to inform that i have asked them so many time but they have not given me any suitable answer.
Now i am asking you whether it will be replaced or not?...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — poor service by ifb washing machine

 Prabakar Sv on Dec 20, 2017
I am having elina dx wasjing machine and currently machine is under amc.
Last two months water filling took more time and due to that washing time was very high. I have raised the complaint last month and technician has visited and told me no issue in washing machine and low water flow due to low water pressure in you house and he has closed the complaint with out resolving the issue. But water pressure is good and i am the same washing machine last few years and another 100 resident are living in the same premises. Again l have raised the same complaint tt no [protected] on 8 th december.
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine tl65rdss [Resolved]

 nandpura on Dec 20, 2017
Hi team,
I purchased a washing machine model no - tl65rdss from arun electronics, yamuna nagar, haryana-135001 (India). Services provided by the dealer is very bad that will affect the ifb company image. I purchased the machine on 8/11/2017. No person from dealer side available to install the machine and to give demostration of machine. I already called multiple times to dealer for installation but they are not responding, even not pick the calls. I already purchased one product from the same dealer that time also create so many problems by the dealer. I register a complaint on helpline...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

IFB Industries — repeat complain for my front loading washing machine

 Nirmal_Kumar on Dec 20, 2017
This is regarding the repeat complaint of my senator dx 6kg front loading washing machine. Right from the date of purchase of this machine, i couldn't used the machine continuously for more than three months. If can track complaint history of this machine. My ordeal is that why ifb is compelling me to stay with this machine which bears manufacturing defect. The height of negligence that after lodging the complaint, we have had to wait for months to get my machine's problem rectified and without revolving the problems, ifb used to close the complaint abruptly
The recent problem persists since...
Complaint comments  Read comments Complaint category Washing Machines

IFB — senorita vx 6kg washing machine [Resolved]

 Sohilb on Dec 19, 2017
Ifb service ticket number [protected]

The washing machine drum spider (Made of cast iron) is broken.
Replacement offered by the company representative is of the entire drum set assembly at rs.6000
When inquired at a service center of other city the drum assembly cost was quoted at r.3000
Service representative who came for inspection charged rs.600 and did not even provide any receipt stating the charges.
Highly pathetic service and after sales.
Broken part - drum spider might cost only rs.300 max, but is not sold by company. Need to replace the entire...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — poor ifb washing machine service and technicians [Resolved]

 prakashbw on Dec 18, 2017
Had problem with slow inlet water and raised complaint for the same. After many followups, technician came around 6.30 pm and he removed inlet pipe and he put holes on filter and cleaned bit dust and able to get some more water not as expected. I told him earlier suppose to get more water but he argued with me and he took service charge and left without giving bill then i checked youtube for solution. Youtube video showed very clearly how to remove dust from all filters. I have done the same, now the problem was solved. Ifb service and technicians are worst, they simply want money without resolving...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ach1 error [Resolved]

 Mahesh Babu R on Dec 18, 2017
Hi,
I have been using ifb senortia vx washing machine for about 5 years and offlate im getting this ah1 error repeatedly. To complete 1 wash there are about 3-4 times ah1 error leading to a prolonged washing. Everytime i have come and restart leading to pathetic experience and it takes 3 hrs to complete 1 wash. Request you look into this as this has become predominat in every wash....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine digital 7kg front loading. [Resolved]

 Devendra Chitturi on Dec 18, 2017
My washing machine front loading digital 7 kg capacity door lock failed which was restricting the programme to continue the operation. Complaint lodged to the hyderabad service centre (I s techno services) about 5 days back. Finally technician arrived replaced the door lock and charged rs 3200 towards the cost. When i contacted your service and sales manager spares he said its cost is ₹2500+ service charge. When i checked the spare cost in the system it shows only ₹ 650. Will there be so much difference between the system and your service centre. Please let me know the actual cost and take the...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — clothes gets torn while washing [Resolved]

 dhiraj105rvs on Dec 17, 2017
I bought ifb washing mashing model diva aqua ax on 15/05/2017. After one month of use, clothes get torn while spinning in washing machine. I asked for replacement of machine from ifb retail store but they told to contact customer care, i am triying to contact customer care of ifb but the toll free number given by ifb in their website does not work, try to resolve my problem as soon as possible....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — microwave oven not heating even 1 time [Resolved]

 Raja Alaghu A on Dec 17, 2017
I bought a microwave oven oct 2016. I did not used it for single time, after 5 months i checked it's not heating properly. I raised a service request around march. But the service request got closed with out any update. After that i was in out of station now i have raised a new service request and they told heating capacitor and diode having problem so it must be charged around 3000rs. I was shocked and argued with the technician and customer care people, but they did not consider. This is the one of the product having problem even i did not use it single time. That technician also confirmed that...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — washing machine senator [Resolved]

 Aks3175 on Dec 17, 2017
The complaint regarding the washing machine has been done more six months before. Being in the armed forces i have been out and have been deployed outside my home port. The company automatically closed the previous complaints and never even took a feed back for the same. The new complaint which was registered was on 4 dec [protected] (Ticket number), and the same complaint was registered and the closing of earlier defect was also brought out during the conversation. I had clearly told them the problem as told to me by their representative (Technician) and had asked them to equip the technician when...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — non repair of dishwasher for last 2 months and not attending the complaints [Resolved]

 niraanap on Dec 17, 2017
I had taken amc for my dishwasher, but the guy mr. Umesh who had attended my complaint 2month back has not repaired the machine. Now when i give the comstomer complaint, the complaint goes to local ; chennai office, and these guys just don’t attend.
We had done several complaints and the guy came two times, some how he is not able to repair, or may be ha had taken some part out of my machine.
Ast complaint was on 14/ 12; ticket no [protected] but response at all....
Complaint comments  Read comments Complaint category Appliances

IFB Industries — id 10437780 front loading washing machine

 Nirmal_Kumar on Dec 16, 2017
I purchased ifb front loading machine with a thinking with a brand value but i feel disgusted as well as how ifb people cheated me. This is an deliberate attempt to devalue my money paid to ifb for purchasing the machine. Running from pillar to posts, i could not used my machine continuously for more than 3 months. I have been provided with the number of branch office concerned of which ms prachi is heading but for my disappointment the number ([protected]) provided to me continues to ringing but no body bothers to take up my phone. Even though technicians visited my home but they could not corrected...
Complaint comments  Read comments Complaint category Washing Machines

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