IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
Submit a Complaint
4867
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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366
down
144
1860 425 5678  (BSNL & MTNL)
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291
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153


Mobile:
Mobile:
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225
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140

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4867
Pending
28
Resolved
3225
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (311)

IFB Industries Complaints & Reviews

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IFB Industries — customer care executive misbehaved and refused to resolve the issue

 Parul Khani on Jun 19, 2018
I purchased an automatic washing machine 7kgs 4 days back and i called for demo. They are so rude and liars, their executive told us double prices for the pipes, trolley (Accessories of washing machine). When i enquired in the company they were at half prices and i felt bad. And as we did not purchase from him, he refused to come. Then again i was facing some issues in the machine, i called customer care, and their executive misbehaved so badly. He said we have sold the product, now we cant visit you, not our responsibility. He was like we cannot sit around for you to understand the product and...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine not working properly getting too much noise

 mohammadkhaleel khateeb khateeb on Jun 19, 2018
I bought ifb washing machin 8.5 kg automatic in 2017 april/may since a year i have complaint 10 times to electronic shop where i purchased. Frm bagalkot (Karnatakata) and i spoke with nearest dealer also nobody is responding. I am fed up of this worst product. I am expecting you to solve my complaint or exchange it. Many times dealers told us false statements. M requsting to ur reputed company do as early as possible...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — washing machine not working since 26/05/2018

 rgpsalgaonkar on Jun 19, 2018
Sir,
I purchased 6 kg front load fully automatic washing machine (Through flipkart) bearing sl no[protected]Model divya aqua) on 24/09/2017 and machine was installed by your technician on 03/10/2017.
The machine was not in working since 26/05/2018 and i lodged complaint vide your no [protected] dated 26/05/2018. More than three weeks passed but by machine is not yet repaired. I selected ifb machine only because i heard that ifb service is better than others. But i got very bad experience. I think this is not good for reputation for your company.
Kindly consider...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — poor service ifb washing machine

 Namga on Jun 18, 2018
Ticket no. [protected]. Was registered on 13th june for water leaking through the drum. Support person appeared on 15th (Mobile no. [protected]. Not sure about the name raj/ganesh). Said he will come on monday. Monday through out the day waiting in the home. Called at 4:30 pm. He says some other person[protected] daniel) will attend. Called him he says he will talk and confirm. Stopped taking call after the first call. Customer service says contact niranjan[protected]. No reponse. Called the customer service three times, usual answer. Asked them to talk to respective people, constant response...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — complain about brand new maxi dryer I purchased from paytm

 Chumben Ezung on Jun 18, 2018
I have purchased a brand new maxi dryer from paytm and requested for an installation and the technician cane and said that the washer was damaged and need tl be replaced and he said thar he will do the needful since the product was pf 4 years warranty . And it's been two months and i still haven't got my problem sorted out and the service centre ([protected]) has stopped answering my call and when ever they do they say they will call me back in 20 minutes which they never do .
Please as a customer i am left with no choice but to beg for the service i was promised for purchasing a product...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — rip off: 1 ic in the front panel mcb bad costs rs. 5,000?

 Siddhup on Jun 17, 2018
Hi

I'm an ifb customer for 25 years with elite sx machine now.
When asked to the engineer from ifb local partner venus, they were very rude and gave no explanation why 1ic in the whole of front panel was bad.

They further said whole panel must be replaced which costs more than rs. 5, 000?

I don't understand why the ic can not be replaced and soldered as other parts are fully intact?
Why does it cost in the range of 5, 000?
Why is the engineer from venus ifb centre in pune so rude?

Thanks and expect a reply soon....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — complaint about service delay

 utkal kumar Satapathy on Jun 16, 2018
I have booked a complain on 12/06/2018 and got a ticket no [protected]. Immediately i got a message that service person will visit your home within 24 hours. After 5days service person visited my home after i have called him many times along with to your call center. After 5days he is saying i ll send the complain to company and when your part will come i ll visit again.
So i m really grateful with your fast service and i ll confirm it in future that never to advise someone to buy your product.

Thanks
Nirmal kumar...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — poor service/response in amc

 moonsura6 on Jun 16, 2018
I have an ifb make micro oven (Model 25sc2). It was not working properly (Not getting hot, blinking display etc) for which a complaint was lodged and was attended on 16.10.17 against payment of rs 2669. After that i made an amc for 2 years against payment of rs 2950 on 23.10.17 (Voucher[protected]. Within few weeks of amc, the same problem again appeared. Despite several complaints and follow-ups the problem was not rectified.
Last complaint made on 09.04.18 (Ticket no [protected]) which is still pending and no response from ifb side. It is regretted to say that service and response of ifb...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — non attending to fault even after fifteen days of complaint

 nbsasikumar on Jun 16, 2018
I have purchased a washing machine model tl - rcsg 6.5 kg aqua on
[protected]. It stopped working on 1st of this month and i have registered a complaint at your
Customer care centre on[protected]. The complaint was registered under no [protected].

On[protected] one of your technician visted my house and inspected the machine. He told me that some part has to be changed and i will be contacted from the service centre within two days.

As no info was received from the centre till the morning of[protected], i have contacted the service centre, the number of...
Complaint comments  Read comments Complaint category Washing Machines

IFB — washing machine eva vx pcb

 saumyaranjan mohanty on Jun 16, 2018
I hv problem with my Ifb washing machine, i.e not start. Where as the power supply already present. I hv just missed the warranty of product.
The service Engineer says it may be the PCB problem & demanding Rs/3000 + 600(Servcing charge) for this. So tell me the exact price of pcb & solve the problem as soon as possible....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB — ifb washing machine - senator aqua sx - 8kg

 SaranAbi on Jun 15, 2018
Hi,

I purchased washing machine (Model - senator aqua sx - 8kg) on 26-may. On 28th may one service engineer gave a demo on that machine. During the demo, he handled the machine so roughly. I am facing 2 problems now.

1. After the demo we thought of using the machine and found that in the back side of the machine, a nob with a screw was broken which is connecting the body with the top cover. We registered a complaint immediately, they said it will be replaced, until today (15-june) it is not replaced. I was following up this for past two week with the local service...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — tl-rdw 6.5kg aqua, washing machine [Resolved]

 jagdesh dasari on Jun 14, 2018
Dear sir, i am so dissappointed about your service in srikakulam, srikakulam dist andhrapradesh. I visited local srikakulam office and given a complaint about my ifb washing machine, washing machine was not working from few days, it was loading water and not running further, local office were least bothered about the complaint after informing them several times. Still my warranty vaild up to 13.06.2019. I hope ifb will take an action and improve the coustermer services. Thank you....
Complaint comments  Read comments Complaint category Washing Machines

IFB — service duration and false promises [Resolved]

 nishant kumar pachauri on Jun 13, 2018
Ifb company provides amc for their products but their service center not listen them and customer feels cheated fimself. I have serena sx front loaded washing machine in etah up. I took amc for this now it has problem and i have complained many time in ifb company and talked their executive they ensure me but result is zero. Nobody came to solve last 3 month company or service center making fool. I have proof of amc letter washing machine is necessary equipment in daily life. I have complained no. [protected]. I have shocked that if b type company give fase facility on the name on amc service they...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB — installation and demo of washing machine elena aqua sx 6kg 1000rpm [Resolved]

 Djasti on Jun 13, 2018
Ticket Complaint number of IFB washing machine which IFB customer Care provided is: [protected].

I purchased IFB Elena Aqua SX 6Kg 1000RPM; on 4th June 2018, and on 5th June 2018 the request for installation is been made and on 6th June 2018 at evening hrs one Technician (his mobile number is +91 [protected]), I asked him to fix the pipe to the common bathroom tap & he said it cant be done & he said he would give the connection through the wash basin water pipe connection to the washing machine, he said it would cost me Rs680/- extra and cannot provide bill towards it when i asked him...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine replacing drum not done for last two week [Resolved]

 fahadavees on Jun 13, 2018
I am so dissappointed about your service in mongam, malappuram dist kerala. They are not interested to replace as they saying reason expert technician not available at present, so need to wait for few days. So bad to hear such a reason from reputed company like ifb. I am so upset about your service. My registered mobile no is [protected]. Pls contact to my personal no. [protected].
Abduraheem
Greenview
Chemmad
Malappuram
Kerala...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — elena sx 6kg [Resolved]

 Jaispawan on Jun 12, 2018
Today we got sound from our 6kg washing machine during long spin dryer, we called to customer care for service, service engineer visited and without opened machine he said drum got brocken by listen the sound, we told him to repair it when he oppened the drum we saw drum is not brocken techinician argued that it will brocked after some time there is actully small hole in back housing of drum holder, it is a tri shape drum holder,
He drum cost is 3000 and then he said bearing will also changed it also has problem, now we got there is problem only in bearing not in drum but he wants to changed...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine poor customer service [Resolved]

 gowthami.mitta on Jun 14, 2018
This is to bring to your notice that the if service in the sub Urban region is extremely poor.i had raised a Complaint almost ten days ago and till now no one has turned up.moreover the response to the coustmer on phone is very bad, inspite of having called repeatedly they don't respond.please look into this matter at the earliest possible.the company hasn't provided any contact information for small towns .they don't respond and show a very careless attitude...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

IFB Industries — defective product and service

 meghansh on Jun 12, 2018
1.5 ton invertor Ac i purchased takes 1 hour to cool a very small room of 80 sq. f and the feature that they mentioned are not there. it is my first ifb product and i am frustrated with the company also no response from ifb helpdesk. fraud company. in menu of ifb it shows that it hase 360 coverage and eco system but actually it's not......
Complaint comments  Read comments Complaint category Products & Services

IFB — overly charged for service [Resolved]

 Sanket Pattekar on Jun 12, 2018
We had purchase a microwave couple of years ago. Couple of days ago whenever we turned on the microwave, it used to trip the main power supply. I had contacted the service desk who in turn connected me with a local authorized service center[protected] who informed me that service charge would be rs 350.

Their technicians visited our place on sunday and got the microwave working, without tripping the mains. After the service was done, he asked for rs 1850 claiming that he had replaced capacitor and diode. When asked for the old parts he was not able to give the diode saying that...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — complaint against service centre kollam [Resolved]

 abdul khalam on Jun 12, 2018
Please kindly go through complaint ticket no. [protected].
Sir i had lodged a complaint before your service centre at kollam-kerala state on 01.06.2018. Two days after the technician came and after checking the machine informed me that the hose is to be replaced. He contacted the service centre and checked whether hose is available. On confirming the availability of spare he assured that he will come for replacing it on the next day. So i waited him on the next whole day. But he dos'nt visited my house. Again i contacted with service centre. Then they told me that the technician will come...
Complaint comments  Read comments Complaint category Washing Machines

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