IFB Industries Complaints & Reviews

It been 2 weeks. I registered a complaint for my IFB washing machine. Complaint no WR[protected] dtd 7th Feb 2024
Despite several follow ups no action has been taken and washing machine is still not fixed.

I have raised complain many times with your customer support number but they said they will send technician but no one came...

Water draining system of the washing machine is not functioning properly.

FACTS that should be verifiable at IFB end :

10.01.24
- A technician of IFB responding to ticket [protected] booked on 10.1.24
first tries to cheat us out of a part (Magnetron) still covered in warranty, although in vain, for an IFB microwave that stops heating in less than 18 months of purchase ( in the premises where a microwave of another brand worked fine for more than a decade!)
-After his attempts...

Mydetails:N.Rajamani, No.16/13old Vinayagam st.west mambalam.
chennai. 600033. TN.
Product.IFB Dishwasher: Model:Neptune DVX1plus:
AMC:[protected].
complaint:mother board failed to operate.
complaint Ticket no.[protected]dt.01.02.2024.
grievance : complaint unresolved for the past six and more days.
Enquired for status of complaint with IFB ececutive.
Executive replies "SPARE NOT AVAILABLE":
My feeling:Executive is indifferent and gives a nonchalant reply
shregging his responsibility.
My age:86years:My wife:80years.
Dishwasher is an essential component indaily kitchen core of work.
you executive failed to understand our mental and physical agony due
to the absence of dishwasher assistance.
My proposed action:Approach Consumer Grievance Cell if the problem
not solved by 07.02.2024.

I have purchased Washing Machine in Oct 2022 and my machine is working fine. On 23rd Jan, 2024 I got a call from the franchise service centre of IFB and they insisted that I should get a Warranty service done . Personnel by the name Mr. Majit visited my house and his entire focus was to sell products to me. After his visit and after completion of so call WARRANTY SERVICE, my machine started giving problems.

On 5th Feb, 2024 when I registered a complaint with IFB, delaer personnel visited and was able to identify that the earlier service personnel has reduced the water pressure and have blocked the pipe from where coolent/fabric conditioner is consumed by the machine.

Although my problem is resolved, I would like IFB to take strict action against the personnel and in future if I get any problem with the machine because of this, I should either be compensated or my machine should be replaced..

My Washing Machine is under Warranty, Purchased it in Oct, 2022. Service Personnel by the name Mr. Manjit, from a Franchise Service Centre visited my house to perform a free WARRANTY Service (pl. note I never asked for it) and after his visit my machine started giving problem . Machine which was working absolutely fine started giving problem after warranty visit).

Then on 5th Feb, 2023 when a dealer personnel visited, he said that the earlier representative had reduced the water pressure and has blocked the pipe from where conditioner for fabrics flows..

Although my problem is resolved but I would IFB to take strict action against personnel who are there to sell their products and create a problem for the customer under the name of free service.

We purchased front loaded 8 kg IFB company's washing machine on November-2023. within 3 months we faced many issues and accordingly we complaint and it's solved too. but this time there is voltage error showing now them enginees says that in our home there is high voltage issue so we have to spend approximately 6000 for stabilizer while our other electronic equipments running without any stabilizer and also in our area/ society there is no...

Address - Hyderabad - 500090

Hi Sir/Madam,

I purchased IFB WM ELITE MXS 7012, 7.5kg Washing machine on[protected] with Invoice number - 1220/23/S-282.

On[protected] got the smoke from the machine while running it, we stopped and opened the door then got smoke heavily. On the same day raise the complaint after two days service team come and checked the machine. They concluded that rubber got damaged...

I have a IFB washing machine 8 kg front load fully automatic, purchased in 2019. In October 2023 they changed drum of machine costing 7000/- Rs. And now on January 2024 it's PCB got burnt. Cannot understand how whole PCB got damaged, as every electronic machine has its own fuse, which gets blown out in case of surge. And it's only job is to protect costly part of PCB elements from damage by getting blown out. But see the case of IFB waching...

Nature of the Complaint: IFB Microware not getting repaired from 6 months

Attempts to Resolve the Issue: 2

New Developments: service team is not good in Kurnool town.

Desired Resolution: Serivce team does not have skilled people to work upon. They are only doing.

Date of incident: may 2023

I have raised more than ticket from last 1.5 months but problem did not get resolved yet and now technicians denied to visit and they have chargers more than 8k

From last 1 month i am facing issue that my machine drum is not spining i have raise kore 10 complaints and sent 20+ emails and called customer support more than 100 times but my machine still not running only 2 times technicians visited and they charged more than 8000 and from 15 days they saying company does not provide sufficient fund that they can visit more.here is letest ticket number [protected] and my mail is [protected]@gmail.com and ph no [protected]

A dishwasher purchased from them has never worked and I have been calling their customer service for weeks now. They have not bothered to replace the dishwasher at all. Even the person who came to give the demo could not give the demo and these irresponsible people do not even bother checking if their tickets have been closed or not.
[protected] - Ticket ID

I would not recommend bothering with any of their products. Faulty products and even worse customer service.

Sorry to write this letter that my complaint vide Ticket No. [protected] mentioned above in the subject not yet been solved though a long period from registration of complaint has already been elapsed. So urgent action is requested.

My well-wisher/friend, Mr Sonu sharma, lives in Buxar, near Patna, Bihar. On October 29, 2023, he purchased an IFB 9KG AI powered eco inverter washing machine from Flipkart with the order ID OD[protected] and the IMEI/Serial No: [protected] 03T9. We did not receive a proper demonstration of the washing machine, and it did not work the next day.

We have made several complaints to the customer service team in the last 45 days since receiving the machine and ref ticket no( Your IFB Ticket no- [protected]) & Your Ticket [protected] . However, there has been no response to my complaint as of yet. ( all the above tickets are closed with attending the problem)

This is the one of the poorest customer services given by IFB in ever. Because even after 45 days the above tickets are not attended.

In fact, I have paid two EMIs without using the machine. And I'm losing the machine's warranty because I'm not using it.
In this regard, I respectfully request that the washing machine problem be addressed as soon as possible.

My well-wisher/friend, Mr Sonu sharma, lives in Buxar, near Patna, Bihar. On October 29, 2023, he purchased an IFB 9KG AI powered eco inverter washing machine from Flipkart with the order ID OD[protected] and the IMEI/Serial No: [protected] 03T9. We did not receive a proper demonstration of the washing machine, and it did not work the next day.

We have made several complaints to the customer service team in the last 45 days since receiving the machine and ref ticket no( Your IFB Ticket no- [protected]) & Your Ticket [protected] . However, there has been no response to my complaint as of yet.

This is the one of the poorest customer services given by IFB in ever. Because even after 45 days the above tickets are not attended.

In fact, I have paid two EMIs without using the machine. And I'm losing the machine's warranty because I'm not using it.
In this regard, I respectfully request that the washing machine problem be addressed as soon as possible.

I don't trust IFB service because they come and start marketing some product saying it will resolve the issue. For same issue of washing machine vibration on agent mentioned you should load the machine fully (not overload) without space and recent service agent said you should not fully load. Recent issue of fabric conditioner not fully getting drained is still not resolved and the overall vibration still exist.
I think the service agent had come 24th Nov. Escalated on 29th Nov on WhatsApp number provided WA273052. Have not received any call till now from IFB.

I purchased new front door 6 KG washing machine on 2014 from Salem IFB point.
We spent Rs 4355 as service charges to Ms. Sairam Engineering Salem on 19/08/2022, the same day he took AMC for two years, the cost is around Rs 5546/-.
Again, the machine has problems on 07/03/2023, the same day we spent Rs 7901/-
Again, the machine has problem on 22/04/2023, the same day we spent Rs 380/-
Again, the machine has problem on 19/09/2023, the same day we spent Rs 2120/-
Totally we have spent Rs.25, 848 (including AMC charges). Almost the cost of a new machine. But again, the machine is not working properly for the last two days.
Now AMC vendor ordered spares without intimating us. He always sends persons who are not much knowledgeable. These people contact others and asks them how to solve the problem.
The vendor Sairam Engineer says to call the service engineer if we call them. The service engineer says to call the company.
Problem is not solved yet.
I think IFB concentrates only on selling their products and doesn't care about servicing.
I need IFB to answer the answer I spent on this machine this year (Around 25000 and yet to spend).
I have attached some images of our machine. Some kind of gum like substance is leaking from our machine. This is the sample of IFB servicing.

I have ordered the AUTODISH - DISHWASHING DETERGENT from the official website https://www.ifbappliances.com vide ordre no. [protected] on 09/11/2023 the product was expected to get delivered by 14/01/2023 but the product didn't reached. So i called so many times to ifb customer care every time i call they will say that our marketing team is handle all this query we can't help in this but we will arrange you callback, but that marketing team never called back. As many times i call they took me each and every details and say the same dialouge that marketing team will call back. i even mailed to them regarding my product to get deliverd but in mail but did not get any response . The full paymet of the order has been done and it has been now more than 3 weeks and the order has still not been delivered. I would like to either get the product delivered or get the full refund at the earliest.