IFB Industries — Urgent Escalation AC Left Dismantled, Cooling Issue Unresolved & 2,000 Collected

Address: Darwan

I am writing to formally escalate a serious complaint regarding the extremely poor service I have received for my IFB AC.

I first raised the complaint regarding the AC cooling issue in July. Since then, technicians have visited my home approximately three times, but the problem has still not been resolved.

The situation has now become even more serious. During the latest service visit, the technician opened/dismantled my AC and removed its parts. The AC parts were left lying on my bed, and they are still there till today. The technician left without completing the repair or properly reassembling the AC.

Because of this, my AC is currently not only unrepaired but has also been left dismantled and unusable inside my home.

I have contacted IFB Customer Care several times regarding this issue, but unfortunately, I have still not received any proper resolution or responsible follow-up.

Furthermore, a technician who visited from Karma Traders collected ₹2, 000 from me, even though my AC was under warranty at that time. Despite collecting this payment, the cooling issue was not resolved.

I find this level of service extremely concerning. A customer cannot be expected to keep dismantled AC parts lying on a bed for days while waiting indefinitely for a technician to return.

I therefore request IFB management to urgently intervene and:

Send a qualified senior technician immediately to complete the repair and properly reassemble my AC.
Permanently resolve the original cooling problem.
Explain why the technician dismantled the AC and left the parts inside my home without completing the work.
Clarify why ₹2, 000 was collected from me while the AC was under warranty and arrange a refund if this charge was not applicable.
Investigate the service provided by Karma Traders and the technicians assigned to my complaints.
Provide me with a clear written response and resolution without any further delay.

This complaint has been pending since July, and despite multiple technician visits and repeated calls to Customer Care, the issue remains unresolved. The condition in which the technician has left my AC is unacceptable and has caused significant inconvenience.

I request IFB to treat this as an urgent escalation and arrange an immediate resolution.