IGL — Arbitrary billing despite no usage and temp disconnection

Address:	Noida NCR
Website:	Igl.co.in

Gas is not being used as premises and Bill is generated as 1000 /- for last month citing 'last 2 billing cycle average billing '. Not sure whose avg billing as I have never received bill of 1000 even when I was using it. Max 100-200 inr only. More than 10 days have passed after temporary disconnect wherein last meter reading was noted as to be same as shared regular over whatsapp for billing incl the 'cycle ' for which 1000 rs bill is generated at random. Sheer harrassment and apathy of igl institution. Don't recommend at all. Better to use cylinder only.

Copying latest mail sent to customer care as they just respond like dumb robots and no useful action is taken. Hope something happens after notification here.

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Kindly note below and update ur records so that I do not get these useless 'reminders' again.

1. CONNECTION is already Temporarily disconnected by your rep Mr Tejbir on 17th july.

2. Last meter reading was also noted by him as to be same 64 - 22 as shared with you for past 3years due to NON USAGE and yet paid for.

Have some basic shame and decency not to fleece customer without usage o[censored]r service. Payment of minimum 100/- was still ok but arbitrary amt of 1000/- is not.

3. I have already complained regarding this arbitrary 'bill' in previous mails for past reminders. Even on 17th July I had recd ur response in mail that it will be corrected and yet after 10 days I am getting this reminder.

Kindly ensure you fix ur system so that it does not keep sending them out as I won't be paying for something I haven't used. Correct the bill and it will be settled.

It's pretty obvious that u don't even deserve minimum billing as no action is being taken despite numerous complaints and system is working on autopilot without proper monitoring. Doesn't even justify ur salary if you can't work on it.

When I'd logged request for disconnect, ticket was immediately closed even before acting but this one seems to be dragging on endlessly. Priorities seem to be clear to just extract money from customer and nothing else regardless of facts.

In any case, do not threaten every time about disconnect, pls go ahead and do it, I[censored] CAN!

As such even for temporary disconnect I had wait a year as u kept saying can't do anything about it and I to come especially and open premises for ur rep. It's a pathetic system u have, take it as feedback. BP [protected].

Thanks!