IGL — IGL connection delay - PB: [protected]

Address: Prop 19 Zaildar Enclave Uttam Nagar Mohan Garden New Delhi

Hi Team,

I applied for a New IGL connection on 8th Aug'26, my BP no is [protected]. I have been following for the connection and 5 requests raised and all were closed without resolution. No one has visited my home for connection. I call IGL customer care every week to register complaints and they promise connection will be done in 4-5 days but connection is still pending.

There is no standard process or escalation matrix to file the complaint.

I am getting this mental trauma each and every day now. Request you to please help me. Below are the complaint number which were closed without resolutions:

Complaint Number Request Date Resolution Status
[protected] 12-Oct No Resolution
[protected] 13-Oct No Resolution
[protected] 16-Oct No Resolution
[protected] 21-Oct No Resolution
[protected] 22-Oct No Resolution
[protected] 24-Oct Open