Ignou — amount deducted (from my bank)but amount(120/- rs) not refunded by ignou

Address:	Bastar, Chhattisgarh, 494001
Website:	www.ignou.ac.in

Dear Sir/Madam,
Please go through the trailing message which was communicated to "IGNOU "& "PayU Money".
PayU Money has already been declared that they have transferred the amount to IGNOU and after that I have sent the full details to IGNOU for proper action. But till date no outcome from IGNOU regarding the upper cited subject.
This is a common issue as I have seen in this Consumer Complaints website page and strict action should be taken against them.
Hope that you will take the necessary action for it.
Reagrds,
Shibanta de
student -IGNOU

D/Sir,

Please go through the trailing mail and please resolve my issue regarding the refund of the payment.



With respect to the upper cited issue it is to inform that I have tried to make a payment of Rupees 120/- for IGNOU UNIVERSITY (IGNOU EXAMINATION AND NEW DELHI) on[protected]Ref no-IGADBHESG8) through 'PayU Payments Private Lim' and the transaction was failed.

In view of the upper said subject I have already complained to SBI as well as 'PayU Payments Private Lim' and they have confirmed that the problem was arose from the merchant side and also confirmed that IGNOU has already been received the amount(N.B- In this trailing Mail you may find the communication with PayU Payments Private Lim ).

Therefore it is hereby to inform that please look after regarding this serious issue and refund me the said amount (i.e:- Rs- 120/-).

Regards,

Shibanta De

Enrollment no-...

Program- ...

[protected] Forwarded message[protected]
From: PayU Enterprise Contact
Date: 16 March 2018 at 09:52
Subject: Re: onlinesbi
To: "[protected]@gmail.com"

Dear Shibanta,

Greetings from PayU!

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issue. Since the said transaction is successfully processed, hence any refund/resolution will be provided by the merchant ignou.ac.in.

Your concern has been forwarded to ignou.ac.in since the transaction is successful. We suggest you take up your case further with the merchant for a resolution.

Note: Due to business obligation, we are not authorized to share merchant’s contact information.

Regards,
Shalley
PayU Support

[protected] Original Message[protected]
From: Shibanta De [[protected]@gmail.com]
Sent: 15/3/2018 5:19 PM
To: [protected]@payu.in
Subject: Re: onlinesbi

As per the trailing mail you have shown me the Debit transaction data.
Actually I want to refund this amount in my account immediately. 'IGNOU
University' has not received the said amount (i.e Rupees 120/-). The
transaction was done through net banking and after a successful transaction
the statement will show the direct Merchant.
As per my statement (of my Bank) it is clear that the amount has been
received by you only and from this it is clear that you have not
transferred the amount to IGNOU UNIVERSITY.
The amount is with you only and I want refund.
Regards
Shibanta De

On 15 March 2018 at 16:45, PayU Enterprise Contact wrote:

Dear Merchant,

Greetings from PayU!

Below is the status of a successful transaction for which we have received
a concern from the consumer:

Transaction identifier- [protected]

Request ID PayU ID Bank Ref No Action Amount Status Requested
Time Success Time Bank ARN
[protected] [protected] IGADBHESG8 capture 120.00 SUCCESS
[protected]:27:[protected]:27:06

Kindly check & revert to the same.

Dear Customer,

Greetings from PayU!

PayU is a payment aggregator who helps merchants and customers to do
online transactions. It is a merchant who delivers the services and gives
refund/replacement as per their policy in case of any issue. Since the said
transaction is successfully processed, hence any refund/resolution will be
provided by the merchant ignou.ac.in.

Your concern has been forwarded to ignou.ac.in since the transaction is
successful. We suggest you take up your case further with the merchant for
a resolution.

Note: Due to business obligation, we are not authorized to share
merchant’s contact information.

Regards,
Shalley
PayU Support


[protected] Original Message[protected]
From: shibanta de [[protected]@gmail.com]
Sent: 15/3/2018 4:00 PM
To: [protected]@payu.in
Subject: onlinesbi

Hello,

The contact form on Payubiz website has been filled with the following
details :-

Subject : Money deducted through PayU Payments Private Lim but not
received by my merchant

Sender : customer looking for payment, refund or order status

Email Address : [protected]@gmail.com

Contact Number : ...

Website : onlinesbi

Message Content :

D/Team,
It is to inform that I have tried to make a payment of Rupees 120/- for
IGNOU UNIVERSITY (IGNOU EXAMINATION AND NEW DELHI) on[protected]Ref
no-IGADBHESG8) through 'PayU Payments Private Lim' and the transaction was
failed.

In view of the upper said subject I have already complained to SBI and
they have confirmed that the problem was arose from the merchant side. As
per the statement of my bank the merchant( IGNOU UNIVERSITY )has not
received the Money and the amount has been received by you only.

Therefore it is hereby to inform that please look after regarding this
serious issue and refund me the said amount (i.e:- Rs- 120/-) otherwise no
option will be left except going to the consumer forum.

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