Indane — Delivery of cylinder sold to other persons

Address:

Kolkata, West Bengal

My Indane Distributer is Baranagar Gas Service, 44/51, B.T.Rd., Kolkata - 700 050, West Bengal having its Distributer Code 140376. I have booked LPG cylinder (vide booking no.704054 dated 15.01.15) against which cash memo generated vide no.[protected] dated 14.02.15 just one month later from the date of booking. On the date of 16.02.15, a message came to me to my designated mobile no.([protected]) that the desired cylinder has already been delivered against the same cash memo as above, but actually as a bonafide consumer, no cylinder has been delivered to me.Similar incident occurred prior to this, i.e., approx 3 months earlier. As soon as I informed the matter to my Indane Distributer as above mentioned, they left a deaf ear to my complaint. The gas delivery boy (named Bhola)used to sell such booked cylinder in the open market in higher rate and moreover when they actually come to the door of the consumer used to extract forcible money in excess of the actual price of the cylinder.This habits are going on under the umbrella of the registered gas service as mentioned.
Please look into the matter and resolved this asap.

Regards,

Panchu Thakur Sarma
144, Kalicharan Ghosh Rd.
Kolkata - 700 050.
Consumer No. - CX/3931249.
Ph.No. - [protected]
email address - [protected]@gmail.com