[Resolved] Indane — Indane new connection & refund issue | |||||
My name brijbala tiwari & my dob-04/03/1987. I applied gas connection online from indane distributor m/s tirupati bala ji associats, delhi with registration number n160421107314347457509 on dated 21/04/2016. Wating list released on dated 03/05/2016 and make payment online icici bank credit card on 04/05/2016 sucessfully payment order no-[protected] & payment reference no-74766516125617833332377. I call cust care numbers, distibuter, area officer for issue my connection. Customer care & area officer respons meet to distributer. Distributer respons not reached amount. Amount reach my account i issued your connection. I irated cancelled the connection on 24/05/2016 and left online feedback that i cancelled it due to delay in delivery. Got automated responce (Your online new connection request with registration no: n160421107314347457509, stands cancel) again no calls, no refund, no response on cust care num. The complaints page online is screwed by them so that no one can make a complaint and the feedback i left was not answered as well. They are holding my money for more that a month and not contacting, nor providing refund. Was this information helpful? | |||||
Aug 4, 2016 Complaint marked as Resolved Indian Oil Corporation [IOC] customer support has been notified about the posted complaint. Verified Support Jul 04, 2016 Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.
IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.
Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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