Independent TV — registered money 1999/- refund was not done yet, 11 months completed

Address:

Hyderabad, Telangana, 502032

I have registered for independent tv on dec'2018, but installation was not done, after few months later they comeback to me and replied with "installation is not possible with the registered money" and will credit your registered money soon. However it was not done yet. I have called customer care many times and mail them but no response.
I have attached here the email communications as evidences.
Rmn [protected]

Ref 1376785 refund required
Inbox
X

Nodal. [protected]@independenttv.in
Mar 28, 2019, 10:27 am
To me

Dear mr. Megha shyam,

Thank you for contacting us.

At the outset, we would like to sincerely apologies for the experience you have had.

We would like to inform you that the bank details you have shared with us for refund process have been forwarded to our account department and the amount will be refunded within 2 weeks.

We appreciate your patience.

Regards
Independent tv
Contact numbers:
For complaints/requests:[protected]Toll free)
Available between 9:30 a. M. To 6 p. M. (Monday to saturday)
E-mail: nodal. [protected]@independenttv.in

From: megha shyam
Sent: friday, march 22, 2019 11:58 am
To: customer care ; nodal. [protected]@independenttv.in
Subject: re: initiation of refund for your independent tv connection

Dear sir,

Can you please help me in refunding of my registration money 1999/-, please refer the details in the below mail.

I have registered for dth in the month of dec'18.

Regards

Mghashyam. Nelli

[protected]

On mon, mar 4, 2019 at 12:01 pm megha shyam wrote:

Hi

Please refer below requested details.

Booking id

Customer name

Email id

Contact no.

Bank name

Account no

Ifsc code

Branch

R[protected]

Meghashyam nlli

[protected]@gmail.com

[protected]

Icici bank

[protected]

Icic0001804

Financial district branch, hyderabad.

For your information, your representatives were never called me for installation and i was available all the time.

Please make sure that the money will refund asap.

Regards

Mghashyam. Nelli

[protected]

On thu, feb 28, 2019 at 8:24 pm customer care wrote:

We would like to inform you that our representative (S) have been trying to contact you pertaining to the installation of dth equipment but due to your unavailability, they were not able to process this activity. Dear customer,

Greetings from independent tv!

We would like to inform you that our representative (S) have been trying to contact you pertaining to the installation of dth equipment but due to your unavailability, they were not able to process this activity.

In accordance with the new regulations set forth by trai, we had to incorporate certain changes in our existing plans and our older packs are no longer available. Since you had booked a new independent tv connection with one of our previous packages, we won’t be able to offer you the same in the present phase of revised regulatory regime. As a result of this, we are initiating a refund of the amount already paid by you.

In order to complete the refund transaction, we willrequire the following details.


Booking id

Customer name

Email id

Contact no.

Bank name

Account no

Ifsc code

Branch

Kindly send us an email with the aforementioned details on [protected]@independenttv. Inand be rest assured that the paidamount will reflect in your account within 7 to 10 working days from the date the refund is processed.

We expect your response in the next 3 working days. If you still have any queries, then please contact us at [protected].

Looking forward to serving you again!

With regards,
Team independent tv

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Megha shyam
May 7, 2019, 1:23 pm
To nodal. South

Dear sir,

The request was still open, i have not received any refund yet. It was almost 5 weeks completed.

I request you to look into the issue and resolve it as soon as possible.

Thanks in advance.

Regards
Mghashyam. Nelli
[protected]

Megha shyam
May 17, 2019, 12:03 pm
To customer, shweta. Kumar, nodal. South

Dear all,

Please look into the refund issue and request you to resolve as soon as possible.

Hence i will proceed legally and with ombudsmen team.

Regards
Mghashyam. Nelli
[protected]

Megha shyam
May 29, 2019, 10:51 am
To customer, shweta. Kumar, nodal. South

Hi all,

Gentle remindar!!!

Request for payment as early as possible.

Regards
Mghashyam. Nelli
[protected]